Desktop Support Engineer
Posted 3 days ago by Qualient Technology Solutions UK Limited
Negotiable
Undetermined
Undetermined
Bournemouth, England, United Kingdom
Summary: The Desktop Support Engineer role involves providing IT support and system administration, focusing on troubleshooting hardware and software issues. The position requires a strong understanding of Windows OS, Active Directory, and Office 365, along with experience in helpdesk environments. The engineer will also support remote teams and manage technology refresh projects, ensuring effective operation of IT systems. Industry certifications and hands-on experience with various technologies are preferred for this role.
Key Responsibilities:
- Provide IT support and system administration for hardware and software issues.
- Manage and troubleshoot Windows OS, Active Directory, and Office 365 environments.
- Support remote teams with network, server, and telephony systems.
- Set up and support videoconferencing systems and meetings.
- Handle technology refresh projects, rollouts, and migrations.
- Utilize helpdesk ticketing systems for issue tracking and resolution.
- Perform hardware troubleshooting for various brands (Dell, HP, Lenovo).
- Support virtual desktop environments (Citrix, VMware, Microsoft AVD).
- Assist with software deployment and remote desktop solutions.
- Maintain knowledge of cloud platforms, virtualization technologies, and scripting.
Key Skills:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum 2 years of experience in IT support, helpdesk, or system administration.
- Strong understanding of Windows OS, Active Directory, GPOs, and Office 365 administration.
- Experience with enterprise antivirus solutions and network troubleshooting.
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Remedy).
- Basic knowledge of MacOS support and troubleshooting Apple devices.
- Hands-on experience with software deployment tools (e.g., SCCM).
- Proficiency in diagnosing and resolving IT hardware and software issues.
- Working knowledge of cloud platforms, virtualization technologies, and scripting (PowerShell, Python, or VBScript).
- Industry certifications preferred (e.g., CompTIA A+, MCP, ITIL v3+).
Salary (Rate): undetermined
City: Bournemouth
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Required Qualifications & Skills
Education & Certifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Industry certifications preferred, such as CompTIA A+, Microsoft Certified Profes-sional (MCP), ITIL v3+.
Technical Skills & Experience:
- Minimum 2 years of experience in IT support, helpdesk, or system administration.
- Strong understanding of Windows OS, Active Directory, GPOs, and Office 365 ad-ministration.
- Experience with enterprise antivirus solutions, network troubleshooting, and securi-ty protocols.
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Remedy, or similar).
- Basic knowledge of MacOS support and troubleshooting Apple devices.
- Hands-on experience with software deployment tools (e.g., SCCM) and remote desk-top solutions.
- Proficiency in diagnosing and resolving IT hardware and software issues.
- Working knowledge of cloud platforms, virtualization technologies, and scripting (PowerShell, Python, or VBScript) is a plus.
- Provide smart-hands support for remote teams managing network, server, and te-lephony systems.
- Set up and support videoconferencing systems and meetings.
- Handle technology refresh projects, rollouts, and migrations.
- Hands-on experience with hardware troubleshooting (Dell, HP, Lenovo) and software support.
- Experience with virtual desktop support (Citrix, VMware, Microsoft AVD) and Thin Clients.