Summary: The End User Support Engineer role involves troubleshooting and resolving complex technical issues while executing continuous improvement activities. The position requires hands-on root cause analysis and providing technical assistance to team members to enhance performance. This is a contract position based in London, requiring 100% onsite presence. The role is classified as inside IR35, indicating specific tax implications for contractors.

Key Responsibilities:

• To troubleshoot and resolve critical and complex tickets.
• To create the root cause analysis for critical issues/faults (hands on working).
• To implement any necessary preventive measures to reduce future defects.
• To provide technical assistance to the team members in resolving customer issues.
• To execute continuous improvement activities and to improve the team’s performance.

Key Skills:

• Technical troubleshooting skills.
• Experience in root cause analysis.
• Ability to implement preventive measures.
• Strong communication skills for team collaboration.
• Experience in continuous improvement methodologies.

Salary (Rate): undetermined

City: London

Country: UK

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT