Desktop Support Engineer -Belfast
Posted 2 weeks ago by Blupace Tech
Negotiable
Undetermined
Undetermined
Belfast, Northern Ireland, United Kingdom
Summary: The Desktop Support Engineer role at BlupaceTech involves providing IT support in a Belfast-based contractual position. The engineer will be responsible for managing connectivity, user authentication, and incident declaration processes. This position requires a minimum of three years of experience and offers a competitive salary along with a benefits package. The role emphasizes a collaborative work environment that fosters innovation and personal development.
Key Responsibilities:
- Install IT Box in the office and manage network connectivity.
- Check connectivity with client laptops via WIFI and RJ45.
- Open and follow up on incident tickets with the IT BOX Team.
- Guide users on authentication usage and distribute credentials.
- Assist users with incident declaration processes.
- Distribute Yubikeys and perform resets as needed.
Key Skills:
- 3+ years of experience in desktop support.
- Knowledge of network connectivity and troubleshooting.
- Experience with incident management systems.
- Familiarity with Yubikey and authentication processes.
- Strong communication and user support skills.
Salary (Rate): undetermined
City: Belfast
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Why join us? BlupaceTech is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics , Field services and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium.
Where you’ll be working: Looking for Desktop Support Engineer It is a Belfast based contractual opportunity, Band 2 engineer. Positions -2 Resources for full 40 days (October & November) -1 Resource for December & January (Weekly once visit for 8 days) No Sponsorship provided for this role.
Required Exp. -3+ yrs
Job Description
Connectivity :
- Install the IT Box in the dedicated office including patching to the required network port
- Manage the access to this office for the users
- Check the Connectivity with client Laptop on WIFI Standard (ITBOX)
- Check the Connectivity with client Laptop on RJ45 (ITBOX)
- Open Ticket incident with IT BOX Team
- Follow the Ticket incident till the complete resolution and Act in consequence ( by local action if requested by central team for example: reboot the ITBOX)
IAM - Explain the context and guide the user for the right Authentication usage - DAY 1 and Credential distributions. (Printer need in the local to print individual Credential for the user)
Services :
- Help and inform the users to perform the process of incident declaration and how to follow it.
Digital Work place - Day 1 and YUBIKEY distribution to the users - Yubikey reset (Yubico authenticator software needed )
The Package We offer a competitive salary and a great benefits package. Blupace is committed to promoting a diverse, open and collaborative work environment – a place where we can be ourselves and succeed on merit. We believe an environment like this is where ideas can truly flourish and balanced with a healthy dose of fun, it ensures that our people stay and develop.