Summary: The Desktop Support Analyst role involves providing high-level IT support in a tech bar environment, focusing on VIP users and the latest technologies. The position requires face-to-face assistance, troubleshooting, and managing equipment inventory while ensuring exceptional customer service. The role is based onsite in London and is classified as inside IR35 for a contract duration of three months. Candidates should have experience in desktop support and a strong understanding of various IT systems and applications.

Key Responsibilities:

• Provide IT support in a tech bar environment for users needing assistance
• Act as an escalation point for the centralised Service Desk
• Serve as a single point of contact for technology-related queries
• Conduct remote site visits for locations without dedicated resources
• Provide knowledge transfer to support the centralised Service Desk
• Gather feedback on customer satisfaction and incident resolution
• Collaborate on continuous improvement initiatives with the Service Desk
• Deliver concierge support at designated locations
• Conduct new starter inductions
• Resolve endpoint security incidents when remote tools fail
• Manage equipment inventory
• Assist with the deployment of new products and releases
• Ensure timely onboarding services for new starters
• Fulfil hardware requests for procurement and deployment
• Investigate connectivity issues when remote support is inadequate
• Provide training for core PC and Mac applications
• Help reduce legacy ticket backlog and fulfil service levels
• Adhere to asset management processes for end-user devices
• Assist with office move activities and coordination

Key Skills:

• Exceptional customer service and service delivery experience
• Experience in a tech bar environment
• Proven desktop support experience, including VIP support
• Proactive in seeking service improvement opportunities
• Strong communication skills with all business levels
• Ability to train new users and support team members
• Process-driven approach
• Proficiency in O365 and Microsoft Teams
• Experience with Service-Now or similar ITSM systems
• Knowledge of Office 365 applications
• Familiarity with Windows 11 operating systems
• Experience with PowerShell
• Mac OS support experience
• Understanding of Active Directory and Azure Active Directory
• Basic networking knowledge (TCP/IP)
• Experience with Microsoft System Center Configuration Manager (SCCM)
• Virtual and physical desktop support experience
• Familiarity with hardware and software inventory systems
• Mobile device support experience

Salary (Rate): £275

City: London

Country: UK

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT