DESKTOP SUPPORT -6 weeks

DESKTOP SUPPORT -6 weeks

Posted 5 days ago by Eurolaser Technologies Ltd

Apply
Negotiable
Undetermined
Onsite
Broughton, England, United Kingdom
Apply
Active Directory Calendaring Computer Hardware Computer Systems Desktop Support End-User Training And Support IT Infrastructure Management Microsoft 365 Microsoft Excel Microsoft Office Microsoft Office 365 Microsoft Windows Microsoft Windows 10 Microsoft Word Mobile Application Software Operating Systems Personal Computers Tablets Technical Support Videoconferencing

Summary: The Desktop Support Technician role is a full-time, on-site position based in Broughton, England, for a duration of 6 weeks. The technician will provide Level 2 support for desktop PCs, laptops, and related technology, ensuring high customer satisfaction through effective troubleshooting and resolution of technical issues. The role requires a full UK driving license and the ability to work flexible hours, including out-of-hours support when necessary.

Key Responsibilities:

  • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support.
  • Providing 2nd line IT support to the business community within agreed service level agreements.
  • Performing infrastructure administration functions and providing on-site cover as part of a shift arrangement.
  • Supporting remote offices when required and troubleshooting software issues.
  • Taking ownership of issues through to resolution and categorizing end user support requests using a Customer ticketing system.
  • Ensuring regular customer interaction and providing daily ticket updates.
  • Moving equipment associated with service requests in line with health and safety guidelines.
  • Performing asset inventory activities and providing end user training on hardware and software.
  • Recommending and performing upgrades to end user devices.
  • Working in a BAU and/or project-based environment requiring flexibility and teamwork.
  • Performing other duties as assigned.

Key Skills:

  • Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphones, etc.
  • Strong technical skills in Microsoft Windows 10, Office 365, Teams, Google, Service Now, and other well-known applications.
  • Administration experience of MS Active Directory users & groups, policies, and management concepts.
  • Effective communication skills in English and local languages.
  • Ability to interact with customers to ensure polite, efficient, and responsive service.
  • A self-starter with the ability to work on their own initiative and analytically resolve issues.
  • Minimum of 3 years of experience in the field or a related area.
  • At least 4+ years of experience in desktop support or related areas.
  • Collaboration experience including remote control of PCs and video conferencing knowledge.
  • Strong Microsoft Office skills (Outlook, Word, and Excel).
  • Detail-oriented and self-motivating with strong written and verbal communication skills.
  • Background security check required.

Salary (Rate): undetermined

City: Broughton

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Job description Job Title :Desktop Support Technician Duration: 6 weeks Schedule: Mondays-Fridays (Fulltime on-site) Site address: Broughton - Single Aisle STG 01 Language: Must be fluent in English DOJ: Immediate Type of Contract: Freelance With driver's license Desk side Level 2 Role (Desktop Technician) This position assists staff with technical support of desktopPCs/Laptops, applications, and related technology, along with providing a high level of customer satisfaction. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

· Must have a full UK driving licence and willing to travel.

Main Responsibilities include:

  • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity.
  • Hands on role, expected to provide 2 nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement
  • To provide infrastructure administration functions
  • Providing on-site cover as part of a shift arrangement
  • Support inline with contracted business working hours
  • Provide site support in remote offices when required
  • Being prepared to work out of hours when required
  • Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
  • Taking ownership of issues through to resolution on all appropriate requests
  • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information
  • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service
  • Providing daily ticket updates to ensure users are fully updated on updates
  • Move equipment associated with service requests, inline with health and safety guidelines
  • Performing asset inventory activities as needed
  • End user training and guidance on the use of hardware and software
  • Recommends and / or performs upgrades to end user devices
  • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork
  • Performs other duties as assigned

Technical Skills:

  • Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
  • Strong technical skills in Microsoft Windows 10, Office 365, Teams, Google, Service Now and other well known applications
  • Administration experience of MS Active Directory users & groups, policies, and management concepts
  • Effective communication by Engineer in English and local languages is mandatory

Business Skills:

  • Ability to interact with customers to ensure that the service is polite, efficient, and responsive service is provided
  • A self-starter with ability to work on their own initiative
  • To work through issues analytically to a successful conclusion
  • An individual with a minimum of 3 year’s experience

Desired Experience:

  • At least 4+ years of experience in the field or in a related area required
  • Prior experience on Desktops, Workstations, Notebooks and Printers
  • Collaboration experience including remote control of PCs and video conferencing knowledge
  • Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations)
  • Strong Microsoft Office skills (Outlook, Word, and Excel)
  • Thorough understanding of Outlook's calendaring tool. Teams workings.
  • Strong customer service skills
  • Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
  • Strong written and verbal communication skills (English being the local language)
  • Must be detail oriented and self-motivating
  • Background security check required
Apply
Similar Jobs
Loading data...