Summary: The Desktop Engineer role in Manchester involves providing technical support and maintenance for end-user computing environments, ensuring effective operation of user devices and workplace technology. The position requires candidates to be eligible for SC clearance and involves a mix of on-site work. The role is part of a growing consultancy with a focus on technology and career development.
Key Responsibilities:
- Provide technical support for end-user devices, resolving issues and service requests in a timely manner
- Install, configure, and maintain desktops, laptops, and associated equipment
- Support users with day-to-day technical issues, both remotely and on-site
- Manage user access and ensure systems are set up appropriately for business needs
- Maintain and update device builds and configurations
- Assist in the deployment of new devices and technologies
- Troubleshoot hardware, software, and connectivity issues
- Support the setup and maintenance of peripheral devices
- Ensure systems are maintained in line with organisational standards and policies
- Work with other IT teams to resolve issues and support wider technology initiatives
- Maintain accurate records of work completed and issues resolved
- Contribute to process improvements and documentation
Key Skills:
- Technical support experience for end-user devices
- Knowledge of desktop and laptop installation and maintenance
- Ability to troubleshoot hardware and software issues
- Experience with user access management
- Familiarity with peripheral device setup and maintenance
- Strong communication skills for user support
- Ability to work collaboratively with IT teams
- Attention to detail in record-keeping and documentation
Salary (Rate): £38,000 yearly
City: Manchester
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Desktop Engineer Manchester (3-5 days on site per week) £33,000-38,000 per annum Candidates must be eligible for SC clearance We are actively looking to secure a Desktop Engineer to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.
Job Purpose/The Role: The Desktop Engineer is responsible for supporting and maintaining end-user computing environments. This role ensures that all user devices and workplace technology are operating effectively, providing reliable support to internal users and contributing to a positive user experience.
Key Responsibilities:
- Provide technical support for end-user devices, resolving issues and service requests in a timely manner
- Install, configure, and maintain desktops, laptops, and associated equipment
- Support users with day-to-day technical issues, both remotely and on-site
- Manage user access and ensure systems are set up appropriately for business needs
- Maintain and update device builds and configurations
- Assist in the deployment of new devices and technologies
- Troubleshoot hardware, software, and connectivity issues
- Support the setup and maintenance of peripheral devices
- Ensure systems are maintained in line with organisational standards and policies
- Work with other IT teams to resolve issues and support wider technology initiatives
- Maintain accurate records of work completed and issues resolved
- Contribute to process improvements and documentation
Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity Pay/Shared Parental leave and paternity leave Sick pay Suitable Candidates should submit CVs in the first instance.