Deskside & Technology Support Analyst
Posted Today by Advanced Resource Managers Limited on Reed
£278 Per day
Inside
Onsite
Almondsbury, Avon
Summary: The Deskside & Technology Support Analyst role in Bristol involves providing 2nd Line support for IT issues within a leading engineering and technology organization. The position requires strong technical troubleshooting skills and a customer-focused approach, with responsibilities including managing incidents, troubleshooting hardware, and supporting office setups. This site-based role offers an immediate start and is ideal for experienced IT professionals. Candidates must be eligible to work in the UK and may need to undergo additional checks for site access.
Key Responsibilities:
- Manage and resolve 2nd Line incidents and service requests
- Troubleshoot desktop, telephony, and hardware issues
- Deploy and track IT assets
- Maintain IT equipment rooms and support conference room facilities
- Support office/site setups and provide cover for team leads when needed
- Travel to other regional sites may be required
Key Skills:
- 4 years' IT support experience in a corporate environment
- Strong working knowledge of ITSM practices and ServiceNow
- Excellent communication and customer service skills
- Valid UK driving licence essential
- Microsoft and ITIL certifications desirable
Salary (Rate): 278
City: Bristol
Country: UK
Working Arrangements: on-site
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT