Summary: The Desk Side Support Engineer role in North Wales requires an experienced professional with NPPV3 clearance to provide first-line technical support for hardware and software issues. The position involves direct interaction with end users, ensuring timely resolution of IT problems while maintaining high customer service standards. The ideal candidate will possess strong troubleshooting skills and the ability to work in a dynamic environment.

Key Responsibilities:

• Provide on-site Desk Side Support to end users, ensuring prompt resolution of IT issues and service requests.
• Troubleshoot and resolve hardware, software, and networking issues across various devices, including desktops, laptops, and mobile devices.
• Configure, install, and upgrade systems, ensuring compliance with organizational policies and standards.
• Maintain a high level of customer service by liaising directly with users and resolving issues in a professional and timely manner.
• Work closely with other technical teams to escalate and resolve complex technical issues.
• Assist with the setup and configuration of new systems, software, and peripherals.
• Manage and resolve incidents using the organization's IT service management system, ensuring all requests are tracked and reported accurately.
• Perform routine maintenance and ensure systems are up-to-date with the latest security patches.
• Support in the management of software deployments, updates, and antivirus installations across the user base.
• Ensure all IT support tasks comply with NPPV3 security standards and other relevant guidelines.

Key Skills:

• NPPV3 clearance is mandatory for this role.
• Proven experience in a Desk Side Support or IT Support Engineer role, providing hands-on technical support.
• Strong knowledge of Windows and Mac OS environments.
• Familiarity with hardware troubleshooting and software configuration.
• Ability to perform remote diagnostics and assist with IT problem resolution.
• Experience with ticketing systems and IT service management tools.
• Solid understanding of networking principles and TCP/IP.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure in a fast-paced environment.

Salary (Rate): undetermined

City: undetermined

Country: UK

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT