Design Researcher

About this opportunity

We value Design Research.

We're a large, experienced team of 40+ researchers.

We shape product and service development.

Everyone has different strengths and passions... maybe you're an expert in accessibility, skilled in quantitative research, or have a solid background in user experience (UX).

We'll encourage you to test and learn new ways of doing research and foster a culture of mentoring, collaborating, and learning from other researchers.

What will I be doing?

• Working in a multi-disciplinary design, product, and engineering team, you'll develop and lead the research strategy for a key area of our business.
• Responsible for managing the research plan and roadmap for your service or product area.
• Deliver research to solve customer problems, unlock new opportunities, and guide what is created.
• Working on varied research across the product development lifecycle, from generative to evaluative research.

What you'll need

• Experience working closely with design and product teams to identify and prioritise the right research questions
• Able to create research roadmaps and plans to keep the team on track, helping set both short term objectives and strategic direction
• Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews
• Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities
• Able to communicate and influence wider business stakeholders with clarity and conciseness
• Experience combining qualitative and quantitative methods
• Ethnographic experience (such as contextual enquiry or diary studies)
• Experience triangulating research and data from different sources to tell compelling customer stories
• Experience with accessibility research and/or vulnerable customers