Design Researcher (12-Month FTC)
Posted 1 day ago by Lloyds Banking Group
£66,500 Per year
Fixed-Term
Hybrid
Bristol, England, United Kingdom
Summary: The Design Researcher role at Lloyds Banking Group is a 12-month fixed-term contract based in Bristol, focusing on leading research strategies within the Customer Details Management area. The position requires collaboration with design and product teams to address customer needs and improve service delivery through both qualitative and quantitative research methods. The role emphasizes inclusivity and diversity, encouraging applicants from under-represented groups. Candidates will be supported by a large team of researchers and will have opportunities for professional growth and mentorship.
Key Responsibilities:
- Develop and lead the research strategy for the Customer Details Management area.
- Manage the research plan and roadmap for the service or product area.
- Deliver research to solve customer problems and unlock new opportunities.
- Work closely with design and product teams to identify and prioritize research questions.
- Create research roadmaps and plans to keep the team on track.
- Conduct qualitative research using techniques such as usability testing and depth interviews.
- Run quantitative studies and analyze results.
- Synthesize insights to generate a shared understanding of user needs.
- Conduct research with vulnerable audiences and ensure ethical awareness.
- Share expertise and learn from others within the team.
Key Skills:
- Experience in qualitative and quantitative research methods.
- Ability to create research roadmaps and plans.
- Strong communication skills to influence stakeholders.
- Experience with usability testing and concept testing.
- Skilled in synthesizing insights into actionable recommendations.
- Ethnographic research experience.
- Ability to triangulate data from different sources.
- Experience conducting research with accessibility needs.
- Willingness to mentor and collaborate with peers.
Salary (Rate): £66,500 yearly
City: Bristol
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: fixed-term
Seniority Level: Mid-Level
Industry: Other
JOB TITLE: Design Researcher (12-Month FTC)
LOCATION(S): Bristol
SALARY: £59,850 - £66,500
HOURS: Full-Time
DURATION: 12-Month Fixed-Term Contract
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the Bristol office.
About this opportunity
Here at Lloyds Banking Group, we value Design Research. We're a large, experienced team of 70+ researchers who shape product and service development. Everyone brings different strengths and passions-maybe you're an expert in accessibility, skilled in quantitative research, or have a solid background in user experience (UX). We'll encourage you to test and learn new ways of doing research and foster a culture of mentoring, collaborating, and learning from other researchers. You'll also always be supported in your role by our wider Design Research and Analytics community.
Working in a multi-disciplinary design, product, and engineering team, you'll develop and lead the research strategy for a key area of our business. This particular role sits within the Customer Details Management (CDM) area of the bank, where the team is focused on simplifying processes, reassuring customers, and managing expectations-particularly around tasks like updating personal details, such as changing your name or address.
You'll be responsible for managing the research plan and roadmap for your service or product area. You'll deliver research to solve customer problems, unlock new opportunities, and guide what is created. You'll enjoy working on varied research across the product development lifecycle, from generative to evaluative research.
What you'll need
- Experience working closely with design and product teams to identify and prioritise the right research questions
- Ability to create research roadmaps and plans to keep the team on track, helping set both short-term objectives and strategic direction
- Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews
- Experience running quantitative studies (e.g. surveys) and able to analyse quantitative results
- Skilled in synthesising insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities
- Strong communication skills with the ability to influence wider business stakeholders with clarity and conciseness
- Experience combining qualitative and quantitative methods
- Ethnographic experience (e.g. contextual enquiry or diary studies)
- Ability to triangulate research and data from different sources to tell compelling customer stories
- Experience conducting research with vulnerable audiences and/or accessibility needs, with sensitivity and ethical awareness
- Willingness to share your expertise and learn from others
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!