Deputy Director

The Deputy Director (Band 8D) for Same Day Emergency Care (SDEC) is a senior leadership role within North London NHS Foundation Trust, accountable to the Chief Operating Officer and deputising for the Care Group Director. The role provides strategic and operational leadership across SDEC and urgent care pathways, ensuring safe, timely and effective care that reduces avoidable admissions and improves patient flow. The postholder leads a complex portfolio across organisational and system boundaries, working closely with acute trusts, ambulance services, primary care, community services and Integrated Care System partners. A core focus is ensuring patients are assessed and treated in the most appropriate setting, with a strong emphasis on same day pathways and alternatives to Emergency Department attendance. The role carries accountability for performance, finance, workforce and governance. The Deputy Director will drive transformation, redesign care pathways and embed innovative models to improve access, responsiveness and outcomes. They will promote a culture of continuous improvement, inclusion and co-production, ensuring services reflect the needs of diverse populations. The postholder will also participate in the senior on-call rota, providing executive-level leadership across urgent and emergency care services.

Lead and deputise for the Care Group Director in the delivery of SDEC services, ensuring safe, effective and high-quality care. Drive improvements in patient flow, access and admission avoidance through optimised same day emergency care pathways. Ensure delivery of operational, quality and performance targets, using data to monitor performance, identify risks and implement improvement actions. Maintain financial control, delivering services within budget and identifying efficiency opportunities. Provide leadership to multidisciplinary teams, ensuring effective workforce planning, recruitment, supervision and development. Promote a culture of engagement, inclusion and continuous improvement. Develop and maintain strong partnerships with acute trusts, ambulance services, primary care, community services and ICS partners to deliver integrated care pathways. Ensure compliance with all governance and regulatory requirements, including CQC standards. Oversee risk management, incident reporting and complaints handling, ensuring learning informs service improvement. Communicate effectively with stakeholders, managing complex and sensitive issues, influencing across organisational boundaries and ensuring clear escalation processes. Contribute to Trust-wide objectives, including planning, quality improvement and service transformation, and participate in the senior on-call rota.

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people. Our Five-Year Strategy We will provide consistently high-quality care closer to home. With our partners in North London and each borough we will ensure equity of outcome for all We will offer great places to work, providing staff with supportive environment to deliver outstanding care. Why NLFT? We develop and retain our staff through leadership behaviours and managers programme and many more opportunities. We promote flexible working and support staff with a range of health and wellbeing initiatives. NHS Discounts, generous annual leave and NHS pension scheme Excellent internal staff network

In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

For further details / informal visits contact: Name: Adele Mccormack Job title: Deputy Chief Operating officer Email address: adele.mccormack2@nhs.net