Department Manager - Womenswear (3rd Floor Contemporary Studios)
Posted 2 weeks ago by Selfridges
Negotiable
Undetermined
Undetermined
London, England, United Kingdom
Summary: The Department Manager for Womenswear at Selfridges is responsible for overseeing the bought and concession department, focusing on strategy, sales targets, and team development. This role involves collaborating with the Concession Manager, motivating the team, ensuring compliance with standards, and managing stock effectively. The manager will also engage with visual merchandising and business insights to enhance customer experience and performance. A strong emphasis is placed on leadership, communication, and adaptability in a fast-paced retail environment.
Key Responsibilities:
- Manage the bought and concession department strategy, including payroll.
- Support concession businesses by collaborating with the Concession Manager.
- Motivate the team to exceed sales targets through skill development.
- Provide regular feedback and coaching to team members.
- Ensure compliance with trading standards and health and safety legislation.
- Achieve stock loss KPI through effective management and training.
- Liaise with VM and B&M teams to improve visual presentation and stock holding.
- Maintain high standards through daily floor walks and checks.
Key Skills:
- Commercially minded with a focus on achieving sales targets.
- Strong collaborative skills for building relationships.
- Experience in customer-focused, fast-paced retail environments.
- Excellent communication skills with a friendly demeanor.
- Leadership abilities to motivate and inspire a team.
- Adaptability and prioritization skills in changing environments.
- Proactive planning for business area success.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Retail
Job Introduction
As a Department Manager You Will Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise Motivate the team to exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other services within Selfridges Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available Act upon information and feedback from across the business e.g spotlight, engagement survey and team member feedback to name a few Ensure that the department is fully compliant with trading standards, health and safety legislation and all store operating procedures Achieve stock loss KPI through effective management of procedures, stockless action plan and team member training Liaise and influence VM and B&M team to seek ways to improve visual presentation, stock holding and relay customer feedback, including best and worst sellers Keep consistently high standards in your department through the completion of daily floor walks and checks, following up on required improvements
A Bit About You
Commercially minded. Understanding the numbers, you have a plan to achieve sales targets, realise the importance of managing stock levels and are reactive to external factors that may impact performance Collaborative. Building relationships is one of your strengths. Whether it’s with your team to drive performance, your concession partners to initiate positive change, or with the wider Selfridges community, you realise the importance on working together A retail expert. Accustomed to working in customer focused, fast paced/high volume environments, you bring both passion and knowledge to support your team. Generating ideas and implementing plans to develop business opportunities A good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You understand the importance of leading by example and provide coaching to drive performance and change Adaptable. Prioritising is one of your skills and you know how to keep you team calm and focused in times of change Proactive. Planning for the weeks, months and season ahead from floor cover, events, stock and many more, you truly own your business area and take responsibility for ensuring its success An example of our values, a trusted and respected colleague This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business . Selfridges