Delivery Support Officer, Ofsted Academy

23 Stephenson Street, Birmingham or 2 Rivergate, Bristol

Job Summary

We are hiring two Delivery Support Officers to join our Delivery Support Team within our Ofsted Academy. The successful candidate will provide efficient, effective and flexible administrative support to the Director as well as managing large data sets, have regular communication with a variety of internal and external stakeholders and support the overall running of the team. Administrative support will include diary and inbox management, meeting and travel arrangements, and minute taking. The role will support the day to day running of the Delivery Unit, including engaging with inspector workforces and contracted inspectors, planning activity to meet the Delivery Unit’s objectives and priorities, liaising with other Delivery Units and national teams, ensuring the delivery of high quality and timely inspections and supporting Ofsted to be a learning organisation and evidence led. This is a fantastic opportunity to further your experience in Ofsted’s well-established team. The post holder will work with high-achieving professionals at all levels, surrounded by a friendly and supportive team. They will have access to amazing benefits, such as flexible working hours, the Civil Service Pension Scheme, and 32.5 days annual leave + 8 bank holidays. We offer a hybrid working model, so you may also choose to spend a proportion of time working from home.

Job Description

Please refer to the job specification for further information.

Please refer to the job specification for further information.

Person specification

Please refer to the job specification for further information.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Making Effective Decisions
• Working Together
• Managing a Quality Service
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

• Good written and verbal communication skills, working effectively with team members and relevant stakeholders both internally and externally to provide accurate advice and guidance.
• Understanding and successful application of how to prioritise, plan and deliver on key work activities without close supervision, demonstrating the ability to work on a series of unrelated problems simultaneously.
• Understanding and successful application of strong IT skills, including use of the Microsoft Office suite, and the ability to learn new programs quickly.

Alongside your salary of £31,496, Office for Standards in Education, Children's Services and Skills contributes £9,124 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Full details of the benefits available can be found in our Ofsted Offer brochure.

Ofsted is devoted to equality, diversity and inclusion. Within our Ofsted Strategy 2023-2027 we have stated that we will improve the representation of under-represented groups across the organisation and publish our progress on this annually. We are always looking to expand on our diverse workforce by recruiting candidates from varied backgrounds and differing experiences. We are proud to be a Disability Confident – Leader, we continually engage with our 5 staff networks for protected characteristics, and highlight the work of our Equalities, Diversity and Inclusion (EDI) Group. We ensure all candidates are treated with fair and open competition, with all appointments being made on merit and we use our Disability Confident Scheme (DCS) to provide assurance to all candidates of this.

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.

Application and shortlisting

The selection panel will assess your application based on your evidence you have provided against the essential criteria as set out in the person specification. You will also be asked to provide information within the “Employer/Activity History” section of the application form. This information is equivalent to the information you would provide on a CV setting out your career history (this may be used in the sifting process).

Interview

Candidates who pass the benchmark at the shortlisting stage will be invited to a interview where they will be assessed against a mixture of the Civil Service behaviours and the experience/technical skills set out in section 3 of the job specification. We will invite the most suitable candidates to attend an interview during week commencing 1 June 2026 via Microsoft Teams.

Reserve list

If there are more appointable candidates than available vacancies, Ofsted may place successful candidates on a reserve list for up to 12 months. During this time, reserve candidates may be offered the next suitable vacancy should one arise. In addition, there may be opportunities to be considered for other Academy Operations roles, including short-term or temporary appointments, subject to business need. Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard checks. Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

This vacancy is part of the Great Place to Work for Veterans initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact Name : People Services Delivery Team

Email : Jobs@ofsted.gov.uk

Telephone : 0300 013 1487

Recruitment team

Email : Jobs@ofsted.gov.uk

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should email Ofsted recruitment at jobs@ofsted.gov.uk in the first instance. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission at: https://civilservicecommission.independent.gov.uk/recrutiment