DURATION
12 months - initially offered in 3 to 6 month contract segments, with potential permanent conversion
LOCATION: MUST BE UK based - occasional meetings in London and other UK locations
ONSITE REQUIREMENTS
Predominantly remote, with approximately two in-person meetings per month and occasional client-site travel
ENGAGEMENT TYPE: Via LTD Company/Umbrella
DAY RATE: Competitive market rates (DoE)
LEGAL RIGHT TO WORK
Applicants must already have the legal right to work in the UK. Sponsorship is not available for this opportunity.
GIBBS CONSULTING SUMMARY
Gibbs Consulting is expanding its delivery capability to support an end-customer in the financial services sector. We are looking for a hands-on delivery leader who can take ownership of digital product implementations and help clients realise value through strong user adoption.
JOB OVERVIEW
Lead the implementation and adoption of established, member-facing digital products for enterprise customers. You will oversee client scoping, configuration planning, testing, rollout and post-launch engagement. Working with implementation analysts, product and technical teams, you will be accountable for successful go-lives and measurable adoption rather than hands-on configuration.
RESPONSIBILITIES
- Own end-to-end client implementations, from discovery and scoping through testing, go-live and adoption.
- Run client workshops to understand requirements, assess standard product fit and identify non-standard needs.
- Define scope, dependencies and commercial implications of additional configuration or capability.
- Lead and support implementation analysts responsible for product configuration and set-up.
- Coordinate business acceptance testing, releases and delivery dependencies with product, development and QA teams.
- Drive post-launch user engagement, measure adoption and address barriers to usage.
- Manage delivery plans, risks, stakeholders and reporting across multiple implementations.
- Feed customer insights into product improvements and help strengthen repeatable delivery processes.
REQUIREMENTS
- Proven experience leading enterprise software or digital product implementations, ideally SaaS or configurable platforms.
- Strong track record of driving user adoption and engagement beyond technical go-live.
- Experience facilitating client requirements workshops, managing scope and handling non-standard requests.
- Commercial understanding of implementation effort, change requests and recurring software or service models.
- Experience leading or coaching implementation analysts or delivery teams.
- Practical knowledge of business acceptance testing, release coordination and collaboration with development and QA.
- Confident stakeholder management and delivery across Agile and waterfall environments.
NICE TO HAVE
- Experience in financial services, insurance, pensions or employee benefits.
- Experience with business-to-business-to-consumer digital platforms.
- Exposure to change and adoption frameworks such as ADKAR or Prosci.
- Experience operating within large, complex organisations and governance structures.