Summary: The Delivery Lead - ServiceNow role at the RBA is a 2-year fixed-term contract focused on overseeing the development, testing, and delivery of enhancements to the IT Service Management Platform. The position involves leading a team of developers, managing platform issues, and ensuring compliance with best practices in an Agile environment. The role requires strong leadership skills and a deep understanding of ServiceNow capabilities. This position offers an opportunity for career advancement within a collaborative and impactful organization.

Key Responsibilities:

• Lead and mentor a team of developers, ensuring productivity and quality within an Agile framework.
• Collaborate with the Technical Solution Lead and support team to manage and resolve platform issues.
• Assist in developing and implementing new features and enhancements, ensuring timely delivery and high code quality.
• Communicate effectively with stakeholders, manage demand, and provide updates on progress, testing, risks, and issues.
• Ensure changes follow structured testing and change management processes to minimize risk.
• Stay updated with the latest trends to ensure the platform evolves with industry best practices.

Key Skills:

• A minimum of 5 years in ServiceNow development and administration, with at least 2 years in a leadership role preferred.
• Strong understanding of ServiceNow platform capabilities and modules.
• Excellent leadership and team management skills.
• Proficiency in Agile methodologies and Scrum practices.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work under pressure.
• Essential certifications: ServiceNow Certified System Administrator and ServiceNow Certified Application Developer.
• Preferred certifications: ITIL3/4, Scrum Master.

Salary (Rate): undetermined

City: Sydney

Country: Australia

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT