Delivery Lead (Service Transformation)

Delivery Lead (Service Transformation)

Posted 1 day ago by 1772594943

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£625 Per day
Inside
Hybrid
Reading, Berkshire
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ActiveX Data Objects Agile Methodology Cloud Computing Cloud Technology External Auditing Finance Firewall Information Technology Infrastructure Library Managed Services Management Microsoft Excel Milestones (Project Management) Outsourcing Project Management Office (PMO) Scheduling ServiceNow Service transition SIPOC Process Stakeholder Management Transparency (Human-Computer Interaction) Workflows

Summary: The Delivery Lead will oversee the delivery of multiple transition workstreams within a major Service Transformation Programme in the energy and utilities sector. This role is responsible for ensuring smooth transitions across various service areas, including End User Services and Infrastructure, while coordinating with internal teams and suppliers. The position requires strong leadership and governance skills to manage timelines, risks, and operational changes effectively. The role is based in Reading or Scotland with a hybrid working arrangement.

Key Responsibilities:

  • Lead delivery across multiple service transition workstreams, ensuring timelines, scope, and quality targets are met.
  • Oversee all technical, operational, and business change elements.
  • Integrate incumbent exit plans, new supplier transition activity, and internal readiness work.
  • Drive pace, identify slippage early, and escalate through clear governance paths.
  • Maintain detailed transition plans aligned to the programme's Integrated Master Schedule.
  • Proactively manage RAID items and present risks/issues at governance forums.
  • Support readiness reviews, acceptance checkpoints, and stage gates.
  • Ensure all activity meets PMO and regulatory standards.
  • Coordinate delivery across technical domains: EUC, cloud, network, infrastructure, Firewalls, service desk.
  • Confirm scope, ownership, and readiness across internal teams and multiple suppliers.
  • Resolve delivery conflicts and manage complex dependencies.
  • Drive adoption of new processes, operational workflows, RACIs, governance models, and tooling.
  • Support people change, including comms, training, and role transitions.
  • Ensure operational handover criteria are defined, evidenced, and fully met.
  • Provide clear reporting on progress, milestones, risks, and issues.
  • Ensure suppliers meet evidence requirements for service readiness and audit.
  • Support PMO on change control to maintain delivery consistency and transparency.

Key Skills:

  • IT delivery experience, ideally within service transition, outsourcing, or complex technical transformation.
  • Strong understanding of EUC, cloud, network, infrastructure, and service desk services.
  • Experience delivering both technical and operational/process change.
  • Strong leadership, communication, and stakeholder management.
  • Proven experience managing delivery across multiple suppliers.
  • Strong RAID, planning, and governance skills.
  • Proficiency with tools such as Excel, MS Project, ADO, ServiceNow.
  • Experience working in regulated industries (energy, utilities, finance).
  • Knowledge of ITIL, SIAM, service transition frameworks, or managed service models.
  • Understanding of Agile, Waterfall, and hybrid delivery approaches.
  • Certifications such as PRINCE2, PMP, MSP, ITIL.

Salary (Rate): £625 per day

City: Reading

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: Energy

Detailed Description From Employer:

Location: Reading or Scotland (1 day per week onsite)
Contract Length: 6 months
Day Rate: £600-£625 per day (Inside IR35)
Industry: Energy & Utilities
Type: Contract

Overview

We are seeking an experienced Delivery Lead to lead the delivery of multiple transition workstreams within a major Service Transformation Programme in the energy & utilities sector.

This role owns the end-to-end delivery of service transitions across areas such as End User Services, Service Desk, Cloud, Infrastructure, Network and Firewall Services - ensuring people, process, and operational changes land smoothly and to agreed outcomes.

You will work across internal technology teams, business units, incumbent suppliers, and a new strategic service provider to ensure readiness, alignment, and successful transition execution.

Key Responsibilities

Delivery Leadership

  • Lead delivery across multiple service transition workstreams, ensuring timelines, scope, and quality targets are met.
  • Oversee all technical, operational, and business change elements.
  • Integrate incumbent exit plans, new supplier transition activity, and internal readiness work.
  • Drive pace, identify slippage early, and escalate through clear governance paths.

Planning, RAID & Governance

  • Maintain detailed transition plans aligned to the programme's Integrated Master Schedule.
  • Proactively manage RAID items and present risks/issues at governance forums.
  • Support readiness reviews, acceptance checkpoints, and stage gates.
  • Ensure all activity meets PMO and regulatory standards.

Cross-Supplier & Cross-Functional Coordination

  • Coordinate delivery across technical domains: EUC, cloud, network, infrastructure, Firewalls, service desk.
  • Confirm scope, ownership, and readiness across internal teams and multiple suppliers.
  • Resolve delivery conflicts and manage complex dependencies.

Business & Operational Transition

  • Drive adoption of new processes, operational workflows, RACIs, governance models, and tooling.
  • Support people change, including comms, training, and role transitions.
  • Ensure operational handover criteria are defined, evidenced, and fully met.

Performance, Reporting & Assurance

  • Provide clear reporting on progress, milestones, risks, and issues.
  • Ensure suppliers meet evidence requirements for service readiness and audit.
  • Support PMO on change control to maintain delivery consistency and transparency.

Skills & Experience Required

  • IT delivery experience, ideally within service transition, outsourcing, or complex technical transformation.
  • Strong understanding of EUC, cloud, network, infrastructure, and service desk services.
  • Experience delivering both technical and operational/process change.
  • Strong leadership, communication, and stakeholder management.
  • Proven experience managing delivery across multiple suppliers.
  • Strong RAID, planning, and governance skills.
  • Proficiency with tools such as Excel, MS Project, ADO, ServiceNow.

Desirable

  • Experience working in regulated industries (energy, utilities, finance).
  • Knowledge of ITIL, SIAM, service transition frameworks, or managed service models.
  • Understanding of Agile, Waterfall, and hybrid delivery approaches.
  • Certifications such as PRINCE2, PMP, MSP, ITIL.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

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