Defect Manager - infrastructure/Networking
Posted 3 days ago by Sanderson Recruitment Plc
£500 Per day
Inside
Hybrid
Bristol, UK
Summary: The Defect Manager for Infrastructure/Networking will oversee all programme-wide defect streams for a significant multi-site infrastructure transformation at a leading public sector institution. This role involves end-to-end defect management, including triage, tracking, and resolution across various teams and suppliers. The position requires a strong understanding of networking fundamentals and extensive hands-on defect management experience. The role is pivotal in supporting the rollout of physical devices and networked hardware across a large estate.
Key Responsibilities:
- Manage end-to-end defect processes across multiple workstreams in a large infrastructure implementation project.
- Conduct triage, assignment, tracking, reporting, and resolution of defects.
- Collaborate with on-site teams, engineers, suppliers, and service functions.
- Run multi-stream defect processes including UAT findings, network alerts, user-raised issues, and supplier defects.
- Utilize Jira for dashboards, reporting, and maintaining audit trails.
- Work independently and drive pace without step-by-step direction.
- Manage defects across a multi-vendor, multi-site infrastructure programme.
Key Skills:
- Strong understanding of networking fundamentals (VLANs, Firewalls, VRFs, segmentation; Juniper experience beneficial).
- Extensive hands-on defect management in physical infrastructure environments.
- Expert-level Jira skills.
- Proven ability to work under tight resolution windows.
- Demonstrable ability to take ownership and drive resolution.
- Experience managing defects in a multi-vendor environment.
Salary (Rate): £500 daily
City: Bristol
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
Detailed Description From Employer:
Defect Manager - Infrastructure/Networking
Pay Rate: £500 (via umbrella)
Duration: 12 months initial (scope to extend)
Working arrangement: 3 times a week in Bristol
A leading public sector institution is undertaking a major multi-site infrastructure transformation and is seeking an experienced Defect Manager to take ownership of all programme-wide defect streams. This is a pivotal, high-visibility role supporting the rollout of physical devices and networked hardware across a large estate.
You will be responsible for end-to-end defect management across multiple workstreams within a large infrastructure implementation project. This includes triage, assignment, tracking, reporting, and driving resolution across on-site teams, engineers, suppliers, and service functions.
Experience required:
- Strong understanding of networking fundamentals (VLANs, Firewalls, VRFs, segmentation; Juniper experience beneficial)
- Extensive hands-on defect management in physical infrastructure environments (printers, network equipment, building hardware, connected devices, etc.)
- Solid knowledge of networking fundamentals: understanding of VLANs, Firewalls, VRFs, segment management, preferably with Juniper switch exposure (operation, not configuration).
- Expert-level Jira skills, including dashboards, reporting, and full audit trail maintenance
- Proven ability to run multi-stream defect processes including UAT findings, network alerts, user-raised issues, and supplier defects
- Demonstrable ability to work independently, take ownership, and drive pace without step-by-step direction
- Comfortable working under tight resolution windows (eg, five-day warranty periods)
- Experience managing defects across multi-vendor, multi-site infrastructure programme
Reasonable Adjustments:
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