Dedicated Cover
Posted 5 days ago by myGwork - LGBTQ+ Business Community
Negotiable
Undetermined
Undetermined
London, England, United Kingdom
Summary: The Dedicated Cover role at Rapport Guest Services involves supporting guest services reception, events, and reservations for a Fortune Global 500 client near Fenchurch Street. This full-time, permanent position requires flexibility in working hours and emphasizes high service standards and operational efficiency. The ideal candidate should possess strong organizational and communication skills, with a focus on delivering exceptional service. Opportunities for personal and professional development are also highlighted as part of the employment package.
Key Responsibilities:
- Provide guest services support across reception, events, and reservations, ensuring high service standards.
- Assist with office operations, covering different locations as needed and identifying areas for improvement.
- Support team management, including recruitment, onboarding, training, rotas, and performance monitoring.
- Oversee event logistics, managing bookings, guest registrations, catering, and on-the-day coordination.
- Maintain accurate records for training, health & safety, HR processes, and compliance.
- Build strong relationships with internal teams and service providers to ensure smooth operations.
- Handle administrative tasks, including inbox management, reporting, and project support.
Key Skills:
- Experience in events, reception, or reservations (preferred).
- Highly organized and detail-oriented.
- Strong communication skills at all levels.
- Proactive and able to work independently.
- Excellent time management skills.
- Proficient in Microsoft Office and administrative tasks.
- Adaptability in a fast-paced environment.
- Ability to thrive in a team-oriented setting.
- Commitment to delivering exceptional service every day.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
This job is with Rapport Guest Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Job Introduction
We are looking for a Dedicated Cover to join our Rapport team, based in our client's offices near Fenchurch Street. Our client is a Fortune Global 500 company, where excellence and creativity are the norm every single day. In this role, you will support guest services reception, events, and reservations , ensuring seamless experiences for all visitors and employees.
Type of Contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; on shift rota basis between 7 AM and 7 PM, with flexibility as per business needs)
What will you get?
Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
Main Responsibilities
- Provide guest services support across reception, events, and reservations, ensuring high service standards.
- Assist with office operations, covering different locations as needed and identifying areas for improvement.
- Support team management, including recruitment, onboarding, training, rotas, and performance monitoring.
- Oversee event logistics, managing bookings, guest registrations, catering, and on-the-day coordination.
- Maintain accurate records for training, health & safety, HR processes, and compliance.
- Build strong relationships with internal teams and service providers to ensure smooth operations.
- Handle administrative tasks, including inbox management, reporting, and project support.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
- Have experience in events, reception, or reservations (preferred).
- Be highly organised and detail oriented.
- Have strong communication skills at all levels.
- Be proactive and able to work independently.
- Have excellent time management skills.
- Be proficient in Microsoft Office and administrative tasks.
- Show adaptability in a fast-paced environment.
- Thrive in a team-oriented setting.
- Be committed to delivering exceptional service every day.
About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.