DC Tech/Engineer

Job Responsibilities Day to Day

• Infrastructure provisioning and troubleshooting (rack and stack)
• Managing CAI (Cloud and AI) equipment as per request from Engineers
• Updating management systems and documentation
• Troubleshooting networking and hardware issues
• Handling requests from lab customers
• Managing datacenter Infrastructure in RTP campus
• Creating and resolving support tickets

Minimum Requirement, Skills & Attributes

• Managing network infrastructure - code upgrades, log file management, troubleshooting, configuring interfaces, access lists etc.
• Demonstrable working knowledge of Cisco IOS and/or NXOS, including the latest code revisions, upgrading/downgrading code and the CLI.
• Demonstrable working knowledge of L2 and L3 Networking.
• Current knowledge of Cisco hardware, including Network Modules, Interface Cards, Power over Ethernet, etc.
• Ability to Manage VMware and UCS environment (managing and maintaining)
• Ability to image bare metal servers and install VMware vSphere.
• Ability to install Windows, Linux and appliance O/S on Virtual Machines.
• Ability to transfer files using FTP, TFTP, USB, , etc.
• Ability to open and manage cases / trouble tickets with third-party vendors
• Demonstrated knowledge of troubleshooting from Layer 1 through Layer 7 of the OSI model.
• Demonstrated knowledge of SSH, HTTPS, and VPN in a Cisco environment.
• An appreciation of the following would be useful - Cisco telephony solutions, Cisco Security products, Cisco wireless, BYOD, Cisco UCS.

Qualifications

• Ability to self-manage with excellent time management skills and the ability to organize competing priorities and tasks; as well as, support projects within various global time zones
• Must possess a sense of urgency, able to respond to the shifting demands of a team driven by critical time-to-market business demands, and able to drive the development of cross-functional projects to successful deployment
• Flexibility : Performing a wide range of tasks, quickly responding to changes in demands, direction and priorities, and accepting new challenges, responsibilities and assignments. Able to switch rapidly between different projects with multiple competing priorities in a very fast-paced environment
• Analytical Skills : Knowledge and effective use of source material to resolve questions. Understanding of when to shift from analysis to action. Ability to think critically and apply judgment when executing processes, recognizing patterns in data, information, or events, drawing logical conclusions, and making recommendations for action. Ability to identify potential project risks, formulate plans to effectively eliminate or mitigate potential risks
• Attention to Detail : Monitoring adherence to standards and actively checking for accuracy of data received or generated before passing it on. Capacity for high productivity with repetitive work
• Communication : Listening effectively, transmitting information accurately and understandably, and actively seeking feedback non-defensively. Exceptional written and oral communication skills with a focus on rapport, building sustaining relationships, listening, and promoting and focusing on common goals and win-win results
• Professionalism : Dealing directly and forthrightly with people and problems; persisting to get the job done and managing responses to customers. Ability to take ownership, motivate, negotiate and influence with a strong commitment to teamwork and collaboration with a diverse group of business and technical professionals
• Dependability/Reliability: Following through on commitments; producing timely work to required – or higher – standards, and pitching in to get the job done
• Independent Learner : Ability to create meaning, gain understanding, make judgments, make good decisions, self-analyze and reflect with limited direction. Strong creative thinking and problem solving skills. Must have the drive to attempt to ‘figure it out’ rather than waiting for someone to handover information
• Planning and Organization : Anticipating and drawing inferences about the future and structuring resources and actions in a logical manner. The ability to anticipate problems and identify alternative solutions. Ability to manage complexity and ambiguity. Strong organizational skills and the demonstrated ability to handle multiple tasks and deadlines simultaneously and respond to quick turn-around requests