DC Pensions Administration Manager

DC Pensions Administration Manager - Fixed Term Contract

We are seeking an experienced DC Pensions Administration Manager to support the mobilisation, development and stabilisation of a Defined Contribution (DC) pension administration function.

This is a hands-on assignment requiring strong operational leadership, technical pensions knowledge and the ability to improve service delivery while embedding sustainable processes and controls.

The role is Hybrid working - 2 days per week on site

Role is 18 months Fixed Term Contract

Key Responsibilities

• Support the mobilisation and day-to-day running of a DC administration team.
• Drive service performance, operational control, accuracy and efficiency.
• Oversee core DC administration activities, including contributions, transfers, retirements, investment switches and reconciliations.
• Monitor and resolve operational issues, exceptions and escalations.
• Ensure robust governance, risk management and regulatory compliance.
• Support team development, coaching and knowledge transfer.
• Identify and implement process improvements.
• Help transition ongoing leadership responsibilities into the established team structure.

Key Skills & Experience

• Strong experience in DC pension administration, ideally within a Master Trust environment.
• Proven experience in operational mobilisation, service recovery or stabilisation.
• Sound technical knowledge of DC administration, investments and reconciliations.
• Strong understanding of operational controls and regulated environments.
• Hands-on leadership style with excellent problem-solving skills.
• Strong stakeholder management and communication skills.
• Ability to manage competing priorities and deliver results within a defined timeframe.

Desirable

Experience in pensions transformation or transition projects

Knowledge of AAF 01/06 and The Pensions Regulator's General Code.