Datacentre Technician Manager

Job Description

We are seeking experienced Data Centre Technician Managers to lead and oversee teams of Data Centre Technicians.

This role involves providing first-line leadership and operational management, ensuring efficient task allocation and workload management across sites (Stockley Park and Acton).

Responsibilities

• Provide first-line management for a team of approximately 8–15 Data Centre Technicians.
• Manage the day-to-day workload, priorities, and activities of the technician team.
• Act as a technical and operational escalation point.
• Monitor incoming tasks and allocate work across the team.
• Review and manage workloads through task management systems.
• Reprioritise and override task allocations where required.
• Coordinate technicians who may be working across different data centre locations.
• Provide day-to-day guidance and support to technical team members.
• Ensure tasks are being progressed effectively and operational priorities are met.
• Support associated administration and reporting requirements.
• Maintain clear communication across the technician team and wider stakeholders.

Essential Skills

• Strong technical background within data centre environments.
• Previous hands-on experience as a Data Centre Technician, Senior Technician, Lead Technician, or similar.
• Experience managing, supervising, or leading technical teams.
• Good understanding of the day-to-day responsibilities and challenges of Data Centre Technicians.
• Experience with task and workload management.
• Ability to prioritise resources and manage changing operational requirements.
• Confidence acting as an escalation point for technical teams.
• Strong organisational and communication skills.

Additional Skills & Qualifications

• Datacentre experience is essential.