Job Description
This short-term Datacentre Network Technician role focuses on hands-on support for network and fibre connectivity within large-scale data centre environments in Slough.
Working as part of an onsite team and under supervision, you will use established runbooks and workflows to troubleshoot physical Layer 1 connectivity issues, diagnose fibre faults and ensure consistent, high-quality ticket resolution.
The position is centred on maintaining and troubleshooting existing cabling infrastructure rather than installing new cabling.
Responsibilities
- Respond promptly to connectivity-related tickets using defined runbooks, processes and workflows.
- Carry out Layer 1 physical network troubleshooting to identify and resolve connectivity issues.
- Diagnose fibre connectivity problems within the data centre environment.
- Scan, scope, clean and reseat fibre connections as required to restore service.
- Use testing equipment, including EXFO and VEX devices, to support accurate fault diagnosis.
- Inspect and clean fibre connections where necessary to maintain optimal performance.
- Follow established data centre processes, standards and escalation procedures at all times.
- Escalate complex or unresolved issues to the appropriate onsite resource in a timely manner.
- Work under supervision and collaborate closely with the wider data centre team.
- Accurately follow documented procedures to ensure consistent and reliable ticket resolution.
- Focus on troubleshooting existing connectivity through a structured scan, scope, clean, reseat and escalate process rather than installing new cabling.
Essential Skills
- Previous hands-on experience working in a data centre environment.
- Working knowledge of networking concepts and physical network infrastructure.
- Proven experience troubleshooting Layer 1 connectivity issues.
- Good understanding of fibre connectivity and fibre patching practices.
- experience working within structured, process-driven environments.
- Confidence in following detailed runbooks and troubleshooting workflows.
- Strong attention to detail and a methodical approach to fault finding.
Additional Skills & Qualifications
- Hands-on experience using EXFO fibre testing equipment.
- experience using VEX testers for fibre and connectivity diagnostics.
- Previous experience inspecting, cleaning and reseating fibre connections.
- experience working within large-scale or enterprise data centre environments.
Why Work Here?
You will be working within one of the largest cloud-focused data centre environments, gaining exposure to enterprise-scale infrastructure and professional tools while collaborating with an experienced onsite team.
The role offers the opportunity to build specialist skills in fibre connectivity and physical network troubleshooting, within a structured, process-led environment that supports learning, consistency and operational excellence.