Datacenter Technician
Posted 2 weeks ago by Avance Consulting
Negotiable
Inside
Undetermined
London Area, United Kingdom
Summary: The Data Centre Technician serves as the technical liaison between technology teams and the Data Centre, responsible for troubleshooting infrastructure issues and maintaining documentation. The role requires innovation in process improvement and automation, alongside executing small projects independently. Candidates must have a strong background in Linux and experience in Data Centre environments, including managing equipment and systems. The position operates within a 24/7 environment, emphasizing customer service and adherence to processes.
Key Responsibilities:
- Provide technical solutions to internal customer problems in a timely manner.
- Communicate confidently and clearly with internal customers.
- Participate in the installation, monitoring, maintenance, support, and optimization of production server hardware and software.
- Provide escalated 2nd level technical support for complex issues and manage escalated support cases.
- Assist with server operating system and application upgrades, bug fixes, and patching.
- Work on standardization projects for hardware and software under the Oracle technology stack.
Key Skills:
- Strong background in Linux.
- Experience in a Data Centre environment (racking & stacking gear, cable management).
- Knowledge of Data Centre Ecosystem (cooling, electrical, networking, structured cabling).
- Ability to understand customer urgency and sensitivity of problems.
- Strong adherence to processes and ability to champion processes.
- Excellent communication skills.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Job Title : Data Centre Technician
Job Location : London, UK
Job Type : Contract - Inside IR 35
Job Description: A Data Centre Technician will be the technical liaison between the technology teams and the Data Centre Environment. You are able to troubleshoot and solve all but the most complex infrastructure issues. As a skilled troubleshooter on a wide range of Data Centre environments and systems, you understand which issues should be escalated to the appropriate resolver groups. You create and maintain documentation on technologies you support. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own but also know how to take direction when it is given,paying attention to all details involved. You are expected to improve current processes and introduce automation with an aim towards simplification. You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. Ideal candidates need to be familiar with the following: Strong background in Linux Previous experience working in a Data Centre environment (racking & stacking gear, cable management, hot & cold aisle containment). Responsible for a shift in a 24/7/365 working environment including on-call rostered basis shift Solid knowledge of Data Centre Ecosystem (cooling, electrical, networking, and structured cabling) Performance Management/Troubleshooting Base Operating System Installation Responsibilities / Requirements of the role: Ability to understand internal customer problems and provide technical solutions in a timely manner. Ability to understand customer urgency and sensitivity of a problem. Ability to speak confidently and communicate clearly with internal customers. Ability to work well within a demanding customer environment and delight customers. Strong Adherence to Process and be a process champion. Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, and software. .Provides escalated 2nd level technical support for complex technical issues which may include leading problem management cases and providing management status. .Manages escalated support cases and leads appropriate internal technical resources and/or 3rd party vendors to resolution. •Assist with server operating system and application upgrades, bug fixes, and patching. •Working on standardization projects for both hardware and software under the Oracle technology stack; while providing consistent system uptime as expected in an IaaS environment.