Summary: The role of a Break Fix Server Engineer involves managing and troubleshooting hardware issues related to HP, Dell, and IBM servers within a data center environment, specifically in the investment banking sector. The engineer will be responsible for server provisioning, configuration, and providing expert hardware support while collaborating with other support team members. This position requires proactive communication with customers and third-party suppliers to ensure timely resolution of service issues. The role operates on a shift rota and is classified as a contract position inside IR35 with hybrid working arrangements.

Key Responsibilities:

• Manage and troubleshoot hardware faults for HP, Dell, and IBM servers.
• Provision, rack, stack, and configure servers in the data center.
• Support trainee data center engineers as needed.
• Install and decommission redundant equipment.
• Provide expert hardware support and proactive updates to customers.
• Collaborate with support team members to deliver high-quality technical support.
• Liaise with onsite support engineers and third-party suppliers.
• Manage incoming calls and emails to the data center support function.
• Respond to customer inquiries within agreed SLA and escalate issues as necessary.
• Monitor and manage support tickets to resolution.

Key Skills:

• Experience with HP, Dell, and IBM servers.
• Strong troubleshooting skills for hardware issues.
• Knowledge of server provisioning and configuration.
• Ability to work collaboratively in a team environment.
• Excellent communication skills for customer interaction.
• Experience in a data center environment.
• Ability to manage multiple tasks and prioritize effectively.

Salary (Rate): undetermined

City: undetermined

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT