Summary: The Database Operations Manager will oversee and optimize the operation of CRM and ERP systems within a leading commercial interiors company. This role requires a blend of technical database management and business systems ownership to ensure the effective functioning and enhancement of critical business platforms. The ideal candidate will possess both technical expertise and client-facing skills to support operational efficiencies and align system functionality with company objectives.

Key Responsibilities:

• Oversee the administration, maintenance, and optimisation of PostgreSQL, MongoDB, and CRM/ERP platforms to ensure their performance, scalability, and security.
• Manage upgrades, configurations, and troubleshooting of CRM and ERP systems, ensuring they are aligned with business requirements.
• Work closely with business units to understand their needs, translate those into system enhancements, and implement solutions that improve operational workflows.
• Ensure the accuracy, consistency, and security of data across all platforms, and generate key business reports to guide decision-making.
• Identify and address process inefficiencies, proposing and executing system-driven solutions that enhance overall business performance.
• Ensure the CRM/ERP systems comply with data protection regulations and implement security best practices to safeguard sensitive business data.
• Provide support and training to users across the organisation, enabling them to effectively utilise the CRM/ERP systems.
• Lead efforts to develop, test, and maintain robust backup and disaster recovery plans for all systems and data.
• Coordinate with external vendors to ensure system integrations are completed successfully and on time.

Key Skills:

• Degree in Computer Science, Information Systems, Business Administration, or a related field.
• Strong experience in database management (PostgreSQL, MongoDB) and CRM/ERP systems.
• Proven ability to balance technical database management skills with business systems ownership.
• Experience collaborating across departments to identify system needs and implement effective solutions.
• Strong understanding of security, compliance, and data governance practices.
• Excellent problem-solving, communication, and organisational skills.

Salary (Rate): 60000

City: London

Country: UK

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT