Data Resilience Technical Consultant - Manchester (M1), M1

The role

You'll be responsible for:

Supporting the ongoing development of the Data Resilience solution within ServiceNow

Translating regulatory and business requirements into technical tooling requirements

Maintaining resilience-focused datasets, asset relationships and dependencies

Mapping end-to-end data flows supporting Important Business Services

Identifying vulnerabilities across critical data services and processes

Coordinating BAU Data Resilience processes, attestations and control activity

Supporting the development of resilience dashboards and reporting

Producing user stories, workflows, data models and control documentation

Working with Power BI teams to improve visibility of the organisation's Data Resilience position

Facilitating workshops and training sessions with technical and business stakeholders

Contributing to Agile delivery across the full solution lifecycle

Supporting audit and regulatory scrutiny through accurate, complete and well-maintained evidence

What we're looking for

You'll need strong hands-on experience across:

ServiceNow GRC

ServiceNow CMDB modelling

ServiceNow Discovery

Flow Designer

Workflow automation

Data models, asset relationships and complex data flows

Data resilience principles, including integrity, availability, recovery and encryption

Requirements gathering and business analysis

User stories, process workflows and solution documentation

Data quality, governance and control frameworks

Agile delivery environments

Excel and Microsoft 365 for analysis, MI and reporting

Power BI or similar data visualisation tools

Operational resilience, risk or regulated financial services environments

You'll also need to be confident engaging senior stakeholders, translating technical concepts into clear business insight and identifying resilience risks across complex data and technology landscapes.

Exposure to regulatory frameworks such as PRA SS1/21, FCA PS21/3 or DORA would be highly advantageous.