Data Resilience Technical Consultant

The role: You'll be responsible for:

• Supporting the ongoing development of the Data Resilience solution within ServiceNow
• Translating regulatory and business requirements into technical tooling requirements
• Maintaining resilience-focused datasets, asset relationships and dependencies
• Mapping end-to-end data flows supporting Important Business Services
• Identifying vulnerabilities across critical data services and processes
• Coordinating BAU Data Resilience processes, attestations and control activity
• Supporting the development of resilience dashboards and reporting
• Producing user stories, workflows, data models and control documentation
• Working with Power BI teams to improve visibility of the organisation's Data Resilience position
• Facilitating workshops and training sessions with technical and business stakeholders
• Contributing to Agile delivery across the full solution lifecycle
• Supporting audit and regulatory scrutiny through accurate, complete and well-maintained evidence

What we're looking for: You'll need strong hands-on experience across:

• ServiceNow GRC
• ServiceNow CMDB modelling
• ServiceNow Discovery
• Flow Designer
• Workflow automation
• Data models, asset relationships and complex data flows
• Data resilience principles, including integrity, availability, recovery and encryption
• Requirements gathering and business analysis
• User stories, process workflows and solution documentation
• Data quality, governance and control frameworks
• Agile delivery environments
• Excel and Microsoft 365 for analysis, MI and reporting
• Power BI or similar data visualisation tools
• Operational resilience, risk or regulated financial services environments

You'll also need to be confident engaging senior stakeholders, translating technical concepts into clear business insight and identifying resilience risks across complex data and technology landscapes.

Exposure to regulatory frameworks such as PRA SS1/21, FCA PS21/3 or DORA would be highly advantageous.