Data Entry & Helpline Operator
Posted 2 days ago by BioTalent
Negotiable
Undetermined
Undetermined
Chesterfield, England, United Kingdom
Summary: The Data Entry & Helpline Operator role in Chesterfield involves supporting survey operations by coding and inputting data while managing incoming calls on a survey helpline. Candidates should possess strong attention to detail and excellent communication skills, with the ability to work efficiently in a fast-paced environment. Full training will be provided to ensure proficiency in the role. This position requires a shift-based schedule with flexibility to meet operational needs.
Key Responsibilities:
- Input and verify large volumes of survey data and written comments using specialized software.
- Handle incoming calls from the public, healthcare staff, charity organizations, and other stakeholders via the survey helpline.
- Provide advice, complete surveys over the phone, and record information accurately.
- Assist with proofreading and quality checks to ensure accuracy.
- Carry out ad hoc duties to support the wider team.
Key Skills:
- Self-motivated, methodical, and able to work independently as well as part of a team.
- Strong attention to detail with the ability to maintain accuracy under pressure.
- Confident telephone manner with clear communication skills; prior customer service experience is an advantage.
- Adaptability and willingness to support colleagues as needed.
- Must achieve an 80% pass rate in provided MRC Training (mandatory).
Salary (Rate): undetermined
City: Chesterfield
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Job Title: Data Entry & Helpline Operator
Location: Chestserfield | Shift-based role (07:00–15:00 / 15:00–23:00)
About the Role
We are seeking detail-oriented and motivated individuals to join our Data Entry & Helpline team . In this role, you’ll support the smooth running of survey operations by coding and inputting large volumes of data, as well as handling incoming calls on our survey helpline. This is a great opportunity for someone with strong attention to detail, excellent communication skills, and the ability to balance speed with accuracy in a fast-paced environment. Full training will be provided.
Key Responsibilities
- Input and verify large volumes of survey data and written comments using specialized software.
- Handle incoming calls from the public, healthcare staff, charity organizations, and other stakeholders via the survey helpline.
- Provide advice, complete surveys over the phone, and record information accurately.
- Assist with proofreading and quality checks to ensure accuracy.
- Carry out ad hoc duties to support the wider team.
What We’re Looking For
- Self-motivated, methodical, and able to work independently as well as part of a team.
- Strong attention to detail with the ability to maintain accuracy under pressure.
- Confident telephone manner with clear communication skills; prior customer service experience is an advantage.
- Adaptability and willingness to support colleagues as needed.
- Must achieve an 80% pass rate in provided MRC Training (mandatory).
Working Hours
Shift-based schedule: 07:00–15:00 or 15:00–23:00. Flexibility is required to cover operational needs.