Data Centre Technical Analyst - (Incident Management/ITIL)
Posted 4 days ago by GIOS Technology
Negotiable
Undetermined
Onsite
Reading, England, United Kingdom
Summary: The Data Centre Technical Analyst role involves providing technical and operational support for the UK's Critical National Infrastructure data centres, ensuring their availability and compliance. The position requires managing data centre capacity and efficiency while supporting incident and change management processes. The analyst will also oversee physical security and collaborate with various teams to maintain safe operations across multiple sites. This role demands active SC clearance and a minimum of 12 months of relevant experience.
Key Responsibilities:
- Provide technical and operational support to ensure the availability, reliability, and compliance of UK Critical National Infrastructure (CNI) data centres.
- Manage data centre capacity, airflow, and power using DCIM tools while identifying efficiency improvements.
- Support incident, change, and risk management in line with ITIL processes and SLAs.
- Conduct IT asset audits and maintain accurate asset and capacity records.
- Oversee physical security, access control, inductions, and audit readiness.
- Collaborate with internal teams, facilities providers, and external suppliers to ensure safe and compliant operations.
Key Skills:
- DataCentreOperations
- ITIL
- DCIM
- Nlyte
- IncidentManagement
- ChangeManagement
- AssetManagement
- PowerSystems
- CoolingSystems
- UPS
- Generators
- PhysicalSecurity
- ITInfrastructure
- Networking
Salary (Rate): undetermined
City: Reading
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
I am hiring for Data Centre Technical Analyst
Location UK – Multi-site (Reading, Wokingham, Farnborough, Corsham, Warwick)
100% Onsite | Travel Required
Job Description
Provide technical and operational support to ensure the availability, reliability, and compliance of UK Critical National Infrastructure (CNI) data centres
Manage data centre capacity, airflow, and power using DCIM tools while identifying efficiency improvements
Support incident, change, and risk management in line with ITIL processes and SLAs
Conduct IT asset audits and maintain accurate asset and capacity records
Oversee physical security, access control, inductions, and audit readiness
Collaborate with internal teams, facilities providers, and external suppliers to ensure safe and compliant operations
Required Skills & Experience
Active SC Clearance
Minimum 12 months experience in a data centre environment
Experience with installation and de-installation of IT equipment
Strong understanding of electrical and mechanical data centre systems (UPS, generators, cooling)
Working knowledge of ITIL framework
Ability to travel at short notice across multiple UK sites (own vehicle required)
Key Skills
DataCentreOperations, ITIL, DCIM, Nlyte, IncidentManagement, ChangeManagement, AssetManagement, PowerSystems, CoolingSystems, UPS, Generators, PhysicalSecurity, ITInfrastructure, Networking