Data Centre Service Analyst
Posted 4 days ago by Lorien
£600 Per day
Undetermined
Hybrid
Reading, UK
Summary: The Data Centre Service Analyst role is focused on ensuring the efficient operation of data centre environments for a leading utilities client. The position involves managing incidents, coordinating with vendors, and supporting compliance and security measures. The analyst will also work on continuous improvement initiatives and infrastructure projects. This is a short-term contract position requiring BPSS clearance and a hybrid working arrangement.
Key Responsibilities:
- Log and manage incidents, problems, changes, and service requests in line with ITIL best practices
- Coordinate third-party vendors, site access, and maintenance schedules
- Support Change Advisory Board (CAB) processes, including risk assessments and implementation planning
- Produce regular service performance and availability reports
- Maintain physical and logical access controls in line with ISO 27001 and internal policies
- Support audits, compliance reviews, and certification activities
- Ensure infrastructure standards are met (eg cabling, labelling, environmental controls - TIA-942, EN 50600)
- Assist with business continuity and disaster recovery planning and testing
- Identify optimisation opportunities across power usage, efficiency, and resource utilisation
- Support infrastructure upgrades, migrations, and data centre expansion initiatives
- Evaluate emerging technologies and make recommendations
- Maintain accurate technical documentation, SOPs, and operational runbooks
Key Skills:
- Experience in data centre operations or infrastructure support
- Strong understanding of ITIL processes and ITSM tools
- Knowledge of data centre standards and compliance frameworks
- Ability to work with third-party vendors and stakeholders
- Proactive approach to service improvement and operational excellence
Salary (Rate): £600 daily
City: Reading
Country: UK
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Utilities
Data Centre Service Analyst
Location: Reading or Havant (hybrid - 50% onsite)
Day Rate: £400-£600
Contract Length: 6 weeks
Start Date: ASAP
Clearance: BPSS required
Sector: Utilities
Overview
We are currently supporting a leading utilities client in their search for a Data Centre Service Analyst to join their Infrastructure & Operations team on a short-term contract.
This role is key to ensuring the smooth day-to-day operation of data centre environments, focusing on availability, performance, security, and continuous improvement of services.
Key Responsibilities
Service Delivery & ITSM
- Log and manage incidents, problems, changes, and service requests in line with ITIL best practices
- Coordinate third-party vendors, site access, and maintenance schedules
- Support Change Advisory Board (CAB) processes, including risk assessments and implementation planning
- Produce regular service performance and availability reports
Security & Compliance
- Maintain physical and logical access controls in line with ISO 27001 and internal policies
- Support audits, compliance reviews, and certification activities
- Ensure infrastructure standards are met (eg cabling, labelling, environmental controls - TIA-942, EN 50600)
- Assist with business continuity and disaster recovery planning and testing
Continuous Improvement & Projects
- Identify optimisation opportunities across power usage, efficiency, and resource utilisation
- Support infrastructure upgrades, migrations, and data centre expansion initiatives
- Evaluate emerging technologies and make recommendations
- Maintain accurate technical documentation, SOPs, and operational runbooks
What We're Looking For
- Experience in data centre operations or infrastructure support
- Strong understanding of ITIL processes and ITSM tools
- Knowledge of data centre standards and compliance frameworks
- Ability to work with third-party vendors and stakeholders
- Proactive approach to service improvement and operational excellence
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.