Data Analyst - SQL - Tableau - Python - Customer Success - London - Hybrid
Posted 1 day ago by Nexere Consulting Limited
£300 Per day
Inside
Hybrid
London, UK
Summary: This Data Analyst role focuses on bridging analytics gaps through actionable insights, dashboard automation, and reliable data foundations. The position is based in London and operates on a hybrid model, requiring three days in the office each week. The contract is initially for nine months and is classified as inside IR35. The role is integral to enhancing customer success and operational efficiency through data-driven recommendations.
Key Responsibilities:
- Building robust data foundations
- Build data capabilities that work consistently across multiple regions and countries
- Automate recurring reporting and validation processes to increase accuracy and efficiency
- Developing actionable dashboards & reporting
- Conduct root cause analysis to uncover drivers of customer pain points, digital adoption challenges, and operational inefficiencies.
- Translate findings into actionable recommendations that improve customer journeys, optimize staffing and routing decisions, and reduce escalations.
- Enabling experimentation & continuous improvement
Key Skills:
- 5+ years of experience in Data Analytics or Data Science, ideally with exposure to Customer Success, Operations, or Digital Experience domains
- Proficiency in SQL for data extraction, transformation, and pipeline development
- Experience with dashboarding and visualization tools (Tableau, Qlik, or similar)
- Familiarity with big data tools (Snowflake, Databricks, Spark) and ETL processes
- Experience with Python or R for advanced analytics, automation, or experimentation support
- preferred Knowledge of statistical methods and experimentation (A/B testing) preferred
- Machine learning and Generative AI experience is a plus
Salary: £300 per day
City: London
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Data Analyst - SQL - Tableau - Python - Customer Success - London - Hybrid
- 9 Month Initial Contract
- Hybrid Working - 3 Days per week in the office
- Location - London
- Day Rate - Up to £300 per day Inside IR35
This role is critical in addressing analytics gaps by enabling actionable insights, automating dashboards, and ensuring consistent, reliable data foundations.
Key Responsibilities:
- Building robust data foundations
- Build data capabilities that work consistently across multiple regions and countries
- Automate recurring reporting and validation processes to increase accuracy and efficiency
- Developing actionable dashboards & reporting
- Conduct root cause analysis to uncover drivers of customer pain points, digital adoption challenges, and operational inefficiencies.
- Translate findings into actionable recommendations that improve customer journeys, optimize staffing and routing decisions, and reduce escalations.
- Enabling experimentation & continuous improvement
Key Skills/Experience:
- 5+ years of experience in Data Analytics or Data Science, ideally with exposure to Customer Success, Operations, or Digital Experience domains
- Proficiency in SQL for data extraction, transformation, and pipeline development
- Experience with dashboarding and visualization tools (Tableau, Qlik, or similar)
- Familiarity with big data tools (Snowflake, Databricks, Spark) and ETL processes
- Experience with Python or R for advanced analytics, automation, or experimentation support
- preferred Knowledge of statistical methods and experimentation (A/B testing) preferred
- Machine learning and Generative AI experience is a plus