Data Analyst (ServiceNow CMDB)
Posted Today by Aquent
£435 Per day
Inside
Hybrid
Greater London, England, United Kingdom
Summary: The Data Analyst (ServiceNow CMDB) role involves collaborating with stakeholders to populate the ServiceNow system, focusing on the Configuration Management Database (CMDB) to support company separation. The position requires data extraction, validation, and mapping, along with independent research on equipment model data. The analyst will also support the Service Management team in ensuring data accessibility for ITSM processes. This role is primarily remote with occasional office attendance in London and is set to last until the end of December 2025.
Key Responsibilities:
- Work with stakeholders to generate data for the ServiceNow system, focusing on CMDB.
- Extract data from various systems and spreadsheets, mapping it into appropriate templates.
- Validate data against existing model data in the ServiceNow CMDB.
- Conduct independent research on equipment model data.
- Support mapping of CMDB data to other ServiceNow data elements and organizational structures.
- Collaborate with the Service Management team to ensure successful data uploads into ServiceNow.
- Provide data analysis support to other workstreams as needed.
Key Skills:
- Delivery focused data analyst.
- Experience with data modelling using CSDM in ServiceNow.
- Analytical thinking and problem-solving skills.
- Excellent stakeholder management abilities.
- Clear communication skills.
- Advanced data modelling and analysis skills.
- Experience managing complex system data updates.
- Ability to run queries and update large data sets.
- ServiceNow certified BA (ideal).
- Understanding of ITIL and ITSM processes (ideal).
- Knowledge of broadcast and media technology (ideal).
- Experience managing technical asset audits (ideal).
Salary (Rate): £435 daily
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
Job Title: Data Analyst (ServiceNow CMDB)
Client Location: London - mostly remote, with occasional office attendance (must be UK based)
Starting: ASAP
Pay Comments: up to £435 daily PAYE
Duration: Until end of December 2025
Brief
- Work with stakeholders across the business to generate data to populate the ServiceNow system to support company separation, with a focus on CMDB, referencing other sources where required.
- Extract data from a range of systems and spreadsheets. Map the data into appropriate templates, developing new templates where required. Validate the data against existing model data (and other data) in the ServiceNow CMDB.
- Conduct additional independent research where necessary, with a specific focus on equipment model data.
- Support the mapping of CMDB data to other ServiceNow data elements and organisational structures.
- Work with the Service Management team to ensure that data is successfully uploaded into ServiceNow and is accessible for company information purposes and ITSM processes.
- Provide occasional data analysis support to other workstreams.
Essential
- Delivery focused data analyst
- Experience of data modelling with CSDM in ServiceNow
- Analytical thinking & problem solving. Able to reframe challenges and find innovative solutions to problems
- Excellent stakeholder management
- Clear communicator
- Advanced data modelling / data analysis skill - demonstrable understanding of data modelling and relationships in software systems
- Experience of managing complex system data updates and understanding of associated challenges
- Ability to run queries and make updates on large data sets
Ideal
- ServiceNow certified BA
- Understanding of ITIL and ITSM processes
- Understanding of broadcast and media technology
- Experience of managing technical asset audits
*This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually. Thank you for taking the time to apply.
Client Description: A global leader in media and entertainment, known for its diverse portfolio of world-class brands across film, television, and digital platforms. It operates in over 200 countries, making it one of the largest media companies worldwide. Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.