Templeton and Partners are seeking an experienced Data Analyst to join one of our global clients and renowned Emerging Tech organisations on a 12month initial contract (with extensions possible). SummaryOur client is seeking an analyst to contribute to large projects and leverage analytical skills to help deliver lasting impact on their products. The main function of an Analyst is to work with the Premier Partner Operations team to identify and root cause possible issues and trends across their verified support queues. Their program is a subscription-based service available to Creators and Businesses, offering them a range of benefits ranging from Verification, Protection to Customer Support. The candidate will support the creation of post mortem and root cause analysis which will be presented to the Product and Ops leaders across the company. Job Responsibilities: Monitor their different dashboards to identify trends impacting their tier 1 tier 2 support queues Deepdive on trends and support cases to identify and validate assumptions on possible root causes Document and present root cause analysis to XFNs and Leaders to help get alignment on resolution paths. QualificationsPrevious experience in project or program management in the Customer Support industry. Verbal and written communication skills, multi-tasking and interpersonal skills. Experience with SQL and Data AnalysisMust haves:Ability to present to Leadership Data Analyst BackgroundAbility to deep dive into data











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