Data Analyst 4 -- Richmond, Va preference
Posted 1 week ago by HCL Global Systems
Negotiable
Undetermined
Hybrid
Remote or Hybrid in Richmond, Virginia
Summary: This role involves transforming BugTrack issue management data into an interactive Power BI dashboard to enhance leadership visibility and support operational decision-making. The consultant will work closely with various teams to define reporting requirements, create a scalable data model, and develop visualizations that track key metrics. Responsibilities include conducting workshops, building the dashboard, and ensuring data quality. The position may also involve additional Power BI tasks as needed.
Key Responsibilities:
- Conduct requirements workshops with the business, HIT, IT, and operational stakeholders
- Review and validate the BugTrack Excel extract structure
- Build a Power BI data model optimized for large datasets
- Develop visualizations for ticket volume, aging, type, category, priority, facility, and AVATAR metrics
- Create filters, drilldowns, and role-based views
- Establish refresh logic and data quality validation steps
- Iterate with stakeholders to refine usability and accuracy
- Mentor and train DBHDS identified SMEs for long-term maintenance
- Create and develop documentation supporting the dashboards
Key Skills:
- Power BI & Data Modeling Expertise
- Analytics & Data Interpretation
- Stakeholder Engagement & Requirements Gathering
- Technical & Tooling Skills
- Training & Knowledge Transfer
- Project & Delivery Skills
- Experience with EHR systems (Cerner/Oracle Millennium, AVATAR) - Nice to have
- Background in operational reporting - Nice to have
- IT service management analytics - Nice to have
Salary (Rate): undetermined
City: Richmond
Country: United States
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
ABOUT THE ROLE
This engagement focuses on converting the BugTrack issuemanagement Excel extract into a comprehensive, interactive Power BI dashboard for leadership visibility and operational decisionmaking. The consultant will collaborate with the business, HIT, IT, and operational teams to define reporting requirements and translate them into a scalable data model and intuitive visualizations. Metrics will include (but are not limited to) total tickets opened/closed, aging of open tickets, ticket type and category distribution, priority trends, facilitylevel insights, EPMOrelated tickets, and a dedicated AVATAR ticket dashboard (opened, closed, maintenance). The consultant will build automated refresh processes, apply dataquality checks, and deliver a polished dashboard ready for leadership review. The resource may also be engaged in other Power BI work related to DBHDS as it arises if time in needed.
Key Tasks
- Conduct requirements workshops with the business, HIT, IT, and operational stakeholders
- Review and validate the BugTrack Excel extract structure
- Build a Power BI data model optimized for large datasets
- Develop visualizations for ticket volume, aging, type, category, priority, facility, and AVATAR metrics
- Create filters, drilldowns, and rolebased views
- Establish refresh logic and dataquality validation steps
- Iterate with stakeholders to refine usability and accuracy
- Mentor and train DBHDS identified SMEs for long-term maintenance
- Create and develop documentation supporting the dashboards
Deliverables
- Requirements document and dashboard mockups
- Power BI data model and transformation scripts
- Fully developed BugTrack dashboard with leadershipready visuals
- Documentation for refresh processes and data definitions
- Knowledgetransfer session with internal staff
Milestones
- Week 1-3: Requirements gathering & data review
- Week 4-8: Data modeling & initial dashboard build
- Week 9-10: Stakeholder review & refinement
- Week 11-12: Final dashboard delivery & documentation
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Required / Desired Skills | ||||
Skill | Required / Desired | Candidate Years of Experience | Amount | of Experience |
Power BI & Data Modeling Expertise | Required | |||
Analytics & Data Interpretation | Required | |||
Stakeholder Engagement & Requirements Gathering | Required | |||
Technical & Tooling Skills | Required | |||
Training & Knowledge Transfer | Required | |||
Project & Delivery Skills | Required | |||
Experience with EHR systems (Cerner/Oracle Millennium, AVATAR) | Nice to have | |||
Background in operational reporting | Nice to have | |||
IT service management analytics | Nice to have |