Overview
Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives.
Our core values are ‘Be open, be compassionate and be bold’ and our teams apply these daily, offering support and respect in a safe environment, treating each service user as an individual and working with them to find the right treatment, support and care options.
We have a new and exciting opportunity for a Team Leader to join the Newham Rise team. As part of our multi-disciplinary team, you will work flexibly and creatively to manage the data admin team in Newham.
You will ensure that service users have a safe space to access support and treatment, in a way that best meets their needs. You will also be responsible for managing a team of people in varied roles, including but not limited to: Clinical Administrators, Data Administrators, Receptionists, Data Analysts.
You will be responsible for ensuring data collected at the service is of a high quality and work with the wider leadership to drive performance and continuous improvement. You will oversee submissions to NDTMS, regulators, commissioners and external partners.
Where: London Borough of Newham
Full Time Hours: 37.5 per week per week
Contract: Fixed term maternity cover until 12/04/2027
Responsibilities
Role Specific responsibilities:
Line management of a team of administrative staff which includes supervision, appraisal, performance and sickness management as well as ensuring staff follow CGL and external policies applicable to their roles.
To provide advice, information and reports clearly and concisely via the most appropriate channel (e.g. verbally, in writing, telephone, e-mail etc. whilst being sensitive to the needs of the audience e.g. service user, professional).
Produce and provide accurate data reporting in line with home office, OHID, commissioner requirements.
Share information sensitively within the terms of information sharing protocols with a range of agencies when necessary, in line with Change Grow Live policies and contractual requirements.
To be the main port of call for all data relating matters as well as undertake regular and ad hoc requests from Regional Director’s, Service Manager and Commissioning Data.
Contribute to the management of an effective appointments system and all elements of office administration, e.g. photocopying, filing, minute taking.
To promote the benefits of stopping smoking and the stop smoking services through a variety of mechanisms.
Maintain strong governance and monitoring systems, ensuring a consistent, high quality service and ensure professional standards are met and best practice is implemented.
To deliver training (as required) to staff and volunteers to ensure administrative requirements and data recording within the service are maintained.
Provide additional administration support to ensure the smooth running of Operations across the service when needed.
About You
Experience of line management, ability to lead, inspire and develop a team
Experience of carrying out statistical analysis of data/information
IT literacy and experience of using data management systems including proficiency in word processing, data entry, maintaining databases and familiarity with Outlook, Word and Excel
Experience of managing office and administration functions
A professional, empathetic and non-judgmental attitude towards service users
Knowledge and experience of delivering services which evidence high performance and quality standards
The willingness to keep up-to-date will local and national trends and undertake own training and development as required
Understanding of the harmful effects associated with smoking
A clear understanding of data protection, information sharing and confidentiality issues
Excellent minute taking skills
Experience of chair team meetings
Knowledge of Health and Safety requirements and procedures
Experience of the effective use of leading on supervision
What We Offer You
25 days of annual leave (plus bank holidays ), increasing by one day for each year of service (capped at 30 days).
A paid 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assist Programme
Contributory pension scheme
An array of benefits, including discounts for shopping, cinema, holidays, and more
A friendly and supportive team
Opportunities for training, career development, and progression
A Refer a Friend Scheme
Closing Date: 16/8/2026