Summary: The CyberArk Subject Matter Expert role involves providing expert-level support and development for CyberArk solutions, including managing accounts and resolving issues. The position requires a strong background in CyberArk functionalities and the ability to collaborate with various application teams. The role is hybrid, requiring 2-3 days on-site in Knutsford, and is contracted until April 30, 2025.

Key Responsibilities:

• Experience on all L1, L2 and L3 level CyberArk issues
• Experience on making unmanaged accounts as managed in CyberArk
• Knowledge and experience on DR Drills
• Experience on CPM Plugins Development
• Experience on PSM custom Connectors Development
• APP ID Creation and Adding different restrictions, CCP Providers Creation
• Create/Modify/Delete platforms as per account requirements
• Installation, Implementation, and upgradation of all CyberArk components
• Resolving issues related to safes and accounts in CyberArk
• Ensure team is responding to internal customer inquiries sent to team within defined SLAs, resolving break/fix Incident tickets within defined SLAs
• Provide inputs to assist with continual improvement
• Knowledge of processes and procedures to identify and implement ways to make improvements within the team
• Responsible to plan all new activities and deliver the same as per timelines
• Connect with multiple application teams as and when required and recommend best approach for their password management solution
• AIM Agents Installation, Upgradation
• CR Reviews and Implementation
• Raise cases with CyberArk for newly generated issues
• Collecting different types of reports on need basis and provide to the leadership team
• Configuring Master Policy settings as per the requirement and adding exceptions
• Able to quickly learn new components released by CyberArk with small push
• Troubleshooting user access issues

Key Skills:

• Experience with CyberArk L1, L2, and L3 issues
• Development of CPM Plugins and PSM custom Connectors
• Knowledge of DR Drills
• Account management and configuration in CyberArk
• Installation and implementation of CyberArk components
• Ability to troubleshoot user access issues
• Experience in responding to internal customer inquiries
• Skills in process improvement and planning activities
• Ability to connect with application teams for password management solutions
• Experience with AIM Agents Installation and Upgradation

Salary (Rate): £510

City: Knutsford

Country: England

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT