Customer Validation & Master Data Representative

Customer Validation & Master Data Representative 12-Month Contract | 37 Hours per Week | Onsite – Sandwich or Walton Oaks

Rate: Up to £27 per hour

Role Overview

This is a high-impact position within the Customer Account & Supply Management team , part of the Global Supply Chain platform. The role plays a critical part in ensuring that medicines reach patients safely, compliantly, and without delay. As a Customer Validation & Master Data Representative, you will manage customer qualification, master data accuracy, and account governance across a network of approximately 21,000 customers within Direct-To-Pharmacy (DTP) and Direct Account supply chains. You will act as a subject matter expert in customer validation processes, ensuring compliance with internal policies, regulatory guidance, and Good Distribution Practice (GDP) standards. This role requires accuracy, strong decision-making, and the ability to manage competing priorities in a fast-paced healthcare environment.

Key Responsibilities

• Customer Account Set-Up & Master Data Maintenance
• Review and validate new account requests and amendments received from service partners.
• Maintain and update accurate customer master data records within SAP ERP in line with SOPs.
• Liaise directly with customers to obtain missing or additional documentation required for account validation.
• Ensure most account updates are processed by the next working day, maintaining service excellence standards.
• Customer Query Resolution
• Investigate and resolve internal and external customer master data queries.
• Collaborate closely with Sales Order Management and Customer Excellence teams to ensure timely resolution.
• Maintain accurate records of enquiries and ensure compliant handling of ad hoc requests.
• Deliver prompt, professional communication to enhance overall customer satisfaction.
• Customer Revalidation & Compliance Monitoring
• Conduct periodic revalidation of customer segments in accordance with SOP timelines.
• Ensure supply is not made to unlicensed or non-registered premises.
• Track and monitor license status changes, including grace period registrations.
• Support audit readiness through accurate reporting and documentation.
• Ensure adherence to Good Distribution Practice (GDP) regulations to protect product integrity and supply chain compliance.
• System & Interface Management
• Monitor daily data flow between internal systems and external partners.
• Identify and resolve interface errors promptly, escalating where required.
• Ensure system accuracy to prevent supply disruption and downstream operational issues.
• Continuous Improvement & Process Excellence
• Act as a subject matter expert for defined validation and master data processes.
• Identify and recommend process improvements to enhance efficiency, compliance, and service quality.
• Support change initiatives and participate in cross-functional improvement projects.
• Contribute to training and knowledge sharing within the team where required.
• Records & Administration
• Manage team mailbox activity, ensuring all enquiries are addressed on the day of receipt where possible.
• Maintain structured and audit-compliant filing systems for customer records and account amendments.
• Ensure accurate documentation to support internal and external audits.

What We’re Looking For

• Previous customer service experience, ideally within a business-to-business environment.
• Experience handling complex or sensitive customer queries via telephone and email.
• Strong IT skills including MS Office; SAP experience highly desirable.
• High level of accuracy and attention to detail.
• Ability to analyse data and make informed decisions confidently.
• Excellent written and verbal communication skills.
• Comfortable working in a fast-paced, dynamic environment with multiple priorities.
• Strong interpersonal skills and a proactive, accountable mindset.

If you are interested please apply or send your CV to luke.sandilands@cpl.com