Customer Training Commercial Manager

About the Role

We are seeking an experienced Customer Training Commercial Manager to provide commercial and project management support to a Product Training department.

This role will oversee the full commercial lifecycle of customer training services, from sales and marketing through to project delivery, financial management and invoicing.

The successful candidate will work closely with internal teams, external customers and global partners to drive revenue, profitability and the successful delivery of training programmes across the UK and internationally.

Key Responsibilities

• Develop and implement sales strategies for customer training services.
• Manage customer training catalogues, marketing materials and commercial proposals.
• Establish competitive pricing through benchmarking and market analysis.
• Lead direct customer engagement and sales activities.
• Oversee commercial aspects of training projects, including budgets, costs, invoicing and profitability.
• Manage training projects delivered across the UK and overseas.
• Collaborate with global teams to maintain best practices and maximise revenue opportunities.
• Work closely with Product Training teams to ensure training solutions meet customer and market demands.
• Ensure compliance with relevant commercial policies, procedures and regulations.

Skills & Experience Required

• Previous experience in a commercial management, contract management or customer-facing role.
• Degree-level qualification in Commercial Management, Finance, Engineering or equivalent experience.
• Project management experience is essential.
• Strong commercial awareness, including budget management, cost control and profitability.
• Proven sales, marketing and customer relationship management skills.
• Ability to manage multiple projects and stakeholders.
• Experience preparing commercial proposals and managing customer contracts.
• Excellent communication, negotiation and organisational skills.
• Knowledge of technical training products or gas turbines would be advantageous.
• Ability to work collaboratively with UK and international teams.