Summary: The role of Customer Support involves providing professional and effective solutions for technical inquiries from B2B clients in the telecommunications sector. The position requires handling customer inquiries, performing troubleshooting, and collaborating with internal teams to ensure high service quality. The contract is for a duration of four months and is based on-site in Zurich. Fluency in German and English is essential for this role.

Key Responsibilities:

• Handling and resolving customer inquiries via phone, E-Mail, and ticketing systems in a friendly and professional manner.
• Performing initial troubleshooting and clarifications, focusing on fixed network services such as Internet, VPN, Managed LAN, SD-WAN, and Voice Services.
• Documenting requests and solutions accurately to facilitate smooth handovers to 2nd and 3rd-level support teams.
• Coordinating internal resources to meet service level agreements (SLAs) and operational level agreements (OLAs).
• Supporting escalations with strong de-escalation strategies and clear communication.
• Collaborating with cross-functional teams to enhance service quality and client satisfaction.

Key Skills:

• Experience in technical support, particularly in B2B customer service or telecommunications.
• Exceptional analytical thinking and problem-solving skills.
• High service orientation with a passion for resolving customer issues.
• Excellent communication skills, both written and verbal.
• Team-oriented mindset and the ability to thrive in 24/7 shifts.
• Resilience, adaptability, and enthusiasm for contributing to a dynamic environment.
• Familiarity with SLAs and documentation processes is a plus.
• Fluency in German and English.

Salary (Rate): undetermined

City: Zurich

Country: Switzerland

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other