Customer Support – SaaS / IT Helpdesk / CRM
Posted 2 weeks ago by Principle
£41,000 Per year
Inside
Hybrid
London Area, United Kingdom
Summary: The role of Customer Support Specialist involves providing first-line support for a high-growth enterprise tech platform, focusing on SaaS, IT Helpdesk, and CRM. Candidates should have experience with support tools and technical issue triaging, and will be responsible for logging issues, escalating complex problems, and guiding users through solutions. This position offers a competitive salary and requires a hybrid working arrangement in Staines, Surrey. The ideal candidate will possess strong communication skills and a background in customer support or IT service desk environments.
Key Responsibilities:
- First-line support via email/phone/tickets
- Logging and triaging platform issues (ServiceNow or similar)
- Escalating trickier issues to technical teams
- Walking users through solutions, sharing best practices
- Spotting trends, gaps in documentation, and user feedback
Key Skills:
- 1–3 years in Customer Support / Helpdesk / IT Service Desk
- Comfortable with platforms, tools, and ticketing systems
- Clear communicator, calm under pressure, team-first
- Bonus if you’ve worked with SaaS apps, CRMs, or have a technical background
Salary (Rate): £41,000.00 yearly
City: Staines
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Mid-Level
Industry: IT
Customer Support – SaaS / IT Helpdesk / CRM
We're hiring Customer Support Specialists for a high-growth enterprise tech platform. If you’ve worked with support tools, triaged technical issues, and want to grow in SaaS – this is for you.
The Offer:
Annual Salary up to £41,000 doe
12 months contract PAYE - weekly paid
Location: Staines, Surrey (Hybrid, 2–3 days onsite)
The Job:
- First-line support via email/phone/tickets
- Logging and triaging platform issues (ServiceNow or similar)
- Escalating trickier issues to technical teams
- Walking users through solutions, sharing best practices
- Spotting trends, gaps in documentation, and user feedback
What You’ll Need:
- 1–3 years in Customer Support / Helpdesk / IT Service Desk
- Comfortable with platforms, tools, and ticketing systems
- Clear communicator, calm under pressure, team-first
- Bonus if you’ve worked with SaaS apps, CRMs, or have a technical background
Think you’re a fit? Let’s connect. Just send your CV or LinkedIn profile.
Som | som@principlehr.com