Customer Support Coordinator (12-month Fixed-Term Contract)
Posted 4 days ago by Gilson
Negotiable
Undetermined
Undetermined
Dunstable, England, United Kingdom
Summary: The Customer Support Coordinator role at Gilson involves providing exceptional customer service and technical support for a 12-month fixed-term contract in Dunstable, UK. The position requires fluency in English and another EU language, along with experience in ERP/CRM systems. The coordinator will manage customer inquiries, accounts, and support the sales order process while ensuring compliance with standard operating procedures. This role is integral to enhancing customer satisfaction and collaboration across departments.
Key Responsibilities:
- Respond to customer inquiries on orders, stock, and pricing
- Provide first-level technical support after training
- Manage customer accounts, pricing, and item setup (SharePoint)
- Maintain CRM records (Salesforce) and support the quote process
- Process sales orders via phone, email, fax, and web (ERP system)
- Handle back orders, billing disputes, and complaints
- Support credit collection and pipette after-sales processes
- Assist with planning and invoicing of on-site services
- Participate in inventory checks and ensure SOP compliance
- Be the Voice of the Customer across Gilson departments
Key Skills:
- 5+ years of customer service experience
- Experience supporting customers across the EU
- Fluent in English plus one additional EU language (French, German, Dutch or Italian preferred)
- Knowledge of Incoterms and international shipping
- Proficiency with ERP and CRM systems (Salesforce a plus)
- Strong Microsoft Office skills
- Digitally oriented and tech-savvy
- Excellent communication and relationship-building skills
Salary (Rate): undetermined
City: Dunstable
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Location: Dunstable, United Kingdom
Hours: Full-time (40 hours/week)
Contract Type: 12-month fixed-term
Gilson is a global leader in liquid handling, purification, and extraction solutions for the life sciences. We empower scientists with reliable tools and services that ensure reproducibility and traceability in the lab.
We’re looking for a Customer Support Coordinator to join our UK team on a 12-month fixed-term contract in Dunstable. If you're passionate about delivering exceptional customer service, fluent in English (plus another EU language), and experienced with ERP/CRM systems—this could be your next opportunity!
What You’ll Do
- Respond to customer inquiries on orders, stock, and pricing
- Provide first-level technical support after training
- Manage customer accounts, pricing, and item setup (SharePoint)
- Maintain CRM records (Salesforce) and support the quote process
- Process sales orders via phone, email, fax, and web (ERP system)
- Handle back orders, billing disputes, and complaints
- Support credit collection and pipette after-sales processes
- Assist with planning and invoicing of on-site services
- Participate in inventory checks and ensure SOP compliance
- Be the Voice of the Customer across Gilson departments
What You Bring
- 5+ years of customer service experience
- Experience supporting customers across the EU
- Fluent in English plus one additional EU language (French, German, Dutch or Italian preferred)
- Knowledge of Incoterms and international shipping
- Proficiency with ERP and CRM systems (Salesforce a plus)
- Strong Microsoft Office skills
- Digitally oriented and tech-savvy
- Excellent communication and relationship-building skills
What We Offer
- 25 days holiday (plus UK public holidays)
- Pension scheme
- A collaborative, international work environment
- The opportunity to make a real impact on customer satisfaction