Customer Support Administrator
Posted Today by SCC
Negotiable
Undetermined
Hybrid
Birmingham, England, United Kingdom
Summary: The Customer Support Administrator role at SCC in Birmingham focuses on ensuring efficient and effective processing of Recyclea collections and quotes, maintaining high-quality service delivery to customers. The position involves handling customer inquiries, managing reporting, and addressing issues while achieving performance targets. The role requires strong communication skills and proficiency in Microsoft Office, along with the ability to manage multiple tasks effectively. This is a temporary position with a hybrid working arrangement.
Key Responsibilities:
- Ensure all Recyclea collections and quotes are processed to a high standard.
- Deal with incoming telephone enquiries, order progression, billing, invoice queries, etc.
- Ensure all Recyclea onsite processes and queries are dealt with to a high standard.
- Ensure all customer reporting and queries are processed within agreed timescales.
- Process all customer issues within agreed OLA’s/SLA’s, focusing on attention to detail.
- Achieve key performance indicators and targets to ensure maximum productivity.
- Undertake training programs regarding all processes and procedures for compliance.
- Maintain a high level of security awareness.
- Undertake other duties to maintain overall departmental effectiveness.
- Project a pro-active and positive attitude when communicating with customers.
- Maintain a friendly, professional service always.
Key Skills:
- Demonstrable experience in a similar role or a highly motivated individual who can be upskilled.
- Effective communicator to support team members and wider business teams.
- Proficient in Microsoft Office.
- Ability to support financial processes including invoicing, billing, and query resolution.
- Ability to prioritise and manage multiple tasks accurately and timely.
- Must be able to obtain the required Security Clearance.
Salary (Rate): undetermined
City: Birmingham
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
We are actively building diverse teams and welcome applications from everyone.
Role: Customer Support Administrator
Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Temporary
Salary Package: National Minimum Wage
Hours: 9.00 am – 5.30 pm Monday – Friday
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role Purpose
The purpose of the Customer Support Administrator role is to ensure all Recyclea collections and quotes are performed efficiently and effectively. This role is essential for maintaining a high-quality service delivery to our customers. This includes enquiries, customer/supplier queries, and ensuring all customer reporting and issues are completed to a high standard.
Key Responsibilities
- Ensure all Recyclea collections and quotes are processed to a high standard.
- Deal with incoming telephone enquiries, order progression, billing, invoice queries, etc,
- Ensure all Recyclea onsite processes and queries are dealt with to a high standard.
- Ensure all customer reporting and queries are processed within agreed timescales.
- To process all customer issues within agreed OLA’s/SLA’s, with focus on attention to detail while ensuring customer requirements and expectations are met.
- Achieve key performance indicators and targets, thereby ensuring the maximum produc-tivity of the facility, whilst maintaining efficiency and quality.
- To undertake any training programs regarding all processes and procedures, thereby en-suring total compliance to all relevant company policies such as (but not limited to) Health and Safety, Safe Systems of Work and the Traffic Management Plan.
- Ensure a high level of security awareness is maintained.
- To undertake any other duties commensurate with the position (including specific project activity and covering for absence from the overall Recyclea team) to maintain overall de-partmental effectiveness.
- To project a pro-active and positive attitude when communicating with external/internal customers.
- To maintain a friendly, professional service always.
Skills And Experience
- Demonstrable experience in a similar role alternatively a highly motivated and adapt-able individual who can be suitably upskilled
- Effective communicator to support team members and wider business teams.
- Proficient in Microsoft office
- Possess the demonstratable ability to support financial processes to include invoic-ing, billing and query resolution.
- Possess the ability to prioritise and manage multiple tasks in an accurate and timely manner, often against deadlines.
- Must be able to obtain the required Security Clearance
About Us
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
Diversity & Inclusion at SCC - SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment.
Sustainability at SCC - SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment.
Life at SCC - SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment.