Customer Support Administrator

Summary: The Customer Support Administrator role at SCC in Birmingham focuses on ensuring efficient and effective processing of Recyclea collections and quotes, maintaining high-quality service delivery to customers. The position involves handling customer inquiries, managing reporting, and resolving issues while achieving performance targets. This temporary role offers a hybrid working arrangement and emphasizes career development within Europe's largest privately-owned IT company.

Key Responsibilities:

• Ensure all Recyclea collections and quotes are processed to a high standard.
• Deal with incoming telephone enquiries, order progression, billing, invoice queries, etc.
• Ensure all Recyclea onsite processes and queries are dealt with to a high standard.
• Process all customer reporting and queries within agreed timescales.
• Address customer issues within agreed OLA’s/SLA’s with attention to detail.
• Achieve key performance indicators and targets for maximum productivity.
• Undertake training programs to ensure compliance with company policies.
• Maintain a high level of security awareness.
• Perform other duties to maintain overall departmental effectiveness.
• Project a pro-active and positive attitude in communications with customers.

Key Skills:

• Demonstrable experience in a similar role or adaptability to be upskilled.
• Effective communication skills to support team members and business teams.
• Proficiency in Microsoft Office.
• Ability to support financial processes including invoicing and billing.
• Capability to prioritize and manage multiple tasks accurately and timely.

Salary (Rate): undetermined

City: Birmingham

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT