Customer Support Administrator - Fixed Term (Education Sector), COVENT GARDEN RECRUITMENT
Posted 6 days ago by Guardian Jobs
Negotiable
Undetermined
Undetermined
London, England, United Kingdom
Summary: The Customer Support Administrator role at a renowned International Examining Body involves delivering exceptional customer service and managing exam-related administration. This fixed-term position is ideal for proactive individuals with strong organizational skills and a background in customer support. The role offers opportunities to improve processes and collaborate with internal teams while supporting global operations. Two positions are available, one for 6 months and another for 18 months.
Key Responsibilities:
- Deliver outstanding front-line customer service, via phone and email correspondence to a range of stakeholders
- Managing exam-related administration with exceptional attention to detail
- Supporting the planning and scheduling of assessments across multiple locations
- Reviewing and improving processes to ensure a positive customer journey
- Collaborating with internal teams to support global delivery operations
Key Skills:
- Proven experience in a customer service handling queries
- Strong administrative skills with a high level of accuracy and organisation
- Confident written and verbal communication skills
- Ability to manage multiple tasks and priorities in a busy environment
- A team player with a positive, solutions-focused attitude
- Familiarity with CRM systems or databases is a plus
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Are you a proactive, people-focused professional with a passion for delivering exceptional customer service? Our client, a renowned International Examining Body, is seeking a bright and enthusiastic Customer Support Administrator to join their busy team on a fixed term basis. This is a fantastic opportunity for someone who thrives in a fast-paced environment and brings a strong background in customer support, paired with excellent organisational skills. If you have a keen interest in music and enjoy helping others, this role offers the perfect platform to make an impact while building on your administrative experience. There are two positions available for this role - one on a 6-month contract and the other for 18 months.
Within this role you will:
- Deliver outstanding front-line customer service, via phone and email correspondence to a range of stakeholders
- Managing exam-related administration with exceptional attention to detail
- Supporting the planning and scheduling of assessments across multiple locations
- Reviewing and improving processes to ensure a positive customer journey
- Collaborating with internal teams to support global delivery operations
The ideal candidate will have:
- Proven experience in a customer service handling queries
- Strong administrative skills with a high level of accuracy and organisation
- Confident written and verbal communication skills
- Ability to manage multiple tasks and priorities in a busy environment
- A team player with a positive, solutions-focused attitude
- Familiarity with CRM systems or databases is a plus
If you're highly organised, thrive in a service-led environment, and have experience handling customer queries, than please get in touch by sending your CV to us today!
To apply, please send your CV to Covent Garden Recruitment. Covent Garden Recruitment is acting as an employment agency in relation to this vacancy.