Customer Success Manager
Posted 1 week ago by Freshminds
£60,000 Per year
Undetermined
Hybrid
London Area, United Kingdom
Summary: A fast-growing sports-tech company seeks a strategic Customer Success Manager to lead a team focused on enhancing customer engagement and retention through innovative wearable technology. The role involves managing the customer lifecycle and collaborating across departments to improve product experiences. The ideal candidate will have a strong background in Customer Success or Account Management, along with leadership skills and a data-driven approach. An interest in sports or technology is advantageous.
Key Responsibilities:
- Lead and mentor a high-performing Customer Success team
- Own customer lifecycle strategy, from onboarding to renewal
- Collaborate cross-functionally to improve product experience
- Use data to drive decisions and optimise customer outcomes
Key Skills:
- Proven experience in Customer Success or Account Management
- Strong leadership and communication skills
- Data-driven mindset with a passion for customer experience
- Interest in sports or tech is a plus
Salary (Rate): £60,000 yearly
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
A fast growing sports-tech company on a mission to revolutionise coaching through wearable technology is looking for a strategic and hands-on Customer Success leader to join the team. You will manage a small team, drive retention and engagement, and shape the customer journey for a global community.
Key responsibilities include:
- Lead and mentor a high-performing Customer Success team
- Own customer lifecycle strategy, from onboarding to renewal
- Collaborate cross-functionally to improve product experience
- Use data to drive decisions and optimise customer outcomes
You will have:
- Proven experience in Customer Success or Account Management
- Strong leadership and communication skills
- Data-driven mindset with a passion for customer experience
- Interest in sports or tech is a plus
Details:
- Start date: ASAP
- Duration: 12 months
- Salary: £50,000-£60,000 dependent on experience
- Location: London with 3 months on-site in European base (expenses covered)