Customer Success Manager
Posted 5 days ago by SiiRA
Negotiable
Undetermined
Undetermined
EMEA
Summary: The Customer Success Manager at SiiRA will play a crucial role in managing the customer lifecycle from onboarding to renewal, ensuring a seamless experience for strategic customers. This position requires a dedicated professional with at least 5 years of experience in Customer Success or related fields, who can build strong relationships and advocate for customer needs. The role involves collaboration with various teams to drive product adoption and improve services based on customer feedback. The ideal candidate will possess strong analytical skills and thrive in a fast-paced environment.
Key Responsibilities:
- Own the customer lifecycle from onboarding to renewal, ensuring a seamless and value-driven experience.
- Serve as the primary point of contact for a portfolio of strategic customers.
- Build and nurture strong, long-term relationships, ensuring client satisfaction and success.
- Collaborate with Sales, Product, and Support teams to resolve issues and drive product adoption.
- Analyze customer data to identify engagement trends, risks, and growth opportunities.
- Conduct regular business reviews and align customer goals with product capabilities.
- Advocate for customer needs internally and contribute to continuous product and service improvement.
- Monitor customer health metrics, usage patterns, and support trends to reduce churn.
Key Skills:
- 5+ years of experience in Customer Success, Account Management, or Client Services in a SaaS or tech environment.
- Exceptional interpersonal, communication, and problem-solving skills.
- Strong understanding of customer success metrics, CRM tools (e.g., Salesforce, Gainsight, HubSpot).
- Experience working with cross-functional teams (Sales, Product, Marketing, Support).
- Ability to strategically manage customer relationships and negotiate renewals and upsells.
- Analytical mindset with the ability to interpret customer data and translate it into actionable insights.
- Comfortable in a fast-paced, high-growth environment.
Salary (Rate): undetermined
City: undetermined
Country: undetermined
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Are you looking to be a part of a growing global organization? We are currently looking for a Customer Success Manager to join our team!
Who we are: SiiRA is a global platform that connects top-notch digital professionals with US-based companies in digital growth mode. At SiiRA , we believe in an agile and sustainable workspace that promotes access to worldwide talent and drives enterprise growth. This is why SiiRA builds and fosters remote and competent teams that make the most of your expertise and skills.
Who we are looking for: We are seeking a dedicated Customer Success Manager with at least 5 years of experience to join our dynamic team.
Responsibilities:
- Own the customer lifecycle from onboarding to renewal, ensuring a seamless and value-driven experience.
- Serve as the primary point of contact for a portfolio of strategic customers.
- Build and nurture strong, long-term relationships , ensuring client satisfaction and success.
- Collaborate with Sales, Product, and Support teams to resolve issues and drive product adoption.
- Analyze customer data to identify engagement trends , risks, and growth opportunities.
- Conduct regular business reviews and align customer goals with product capabilities.
- Advocate for customer needs internally and contribute to continuous product and service improvement.
- Monitor customer health metrics, usage patterns, and support trends to reduce churn.
Qualifications:
- 5+ years of experience in Customer Success, Account Management, or Client Services in a SaaS or tech environment.
- Exceptional interpersonal, communication, and problem-solving skills.
- Strong understanding of customer success metrics, CRM tools (e.g., Salesforce, Gainsight, HubSpot).
- Experience working with cross-functional teams (Sales, Product, Marketing, Support).
- Ability to strategically manage customer relationships and negotiate renewals and upsells.
- Analytical mindset with the ability to interpret customer data and translate it into actionable insights.
- Comfortable in a fast-paced, high-growth environment.
At SiiRA , we cherish diversity, equity, and inclusiveness. Our priority is that you feel respected and appreciated. As leaders and partners across industries, we strive to cultivate an environment reflective of our greatest asset; our people . Please visit our website and follow SiiRA on LinkedIn to stay updated with all our job posting