Customer Success Associate
Posted 6 days ago by Agency Cybersecurity
Negotiable
Undetermined
Undetermined
London, England, United Kingdom
Summary: The Customer Success Associate (CSA) role at Agency Cybersecurity involves supporting the customer success team to enhance client experiences in a fast-growing cybersecurity startup. The position focuses on managing client accounts, facilitating onboarding, and ensuring smooth operations through effective communication and coordination. Ideal for early-career professionals, this role offers exposure to customer success within the SaaS and cybersecurity sectors. Candidates will work closely with cross-functional teams to drive client satisfaction and operational efficiency.
Key Responsibilities:
- Assist in managing client accounts by preparing materials, tracking progress, and ensuring timely follow-ups.
- Help coordinate onboarding activities, collect required documentation, and ensure clients are set up for success from the start.
- Serve as a point of contact for day-to-day client requests, scheduling meetings, and ensuring clear and timely communication.
- Maintain accurate records of client activity, project timelines, and key milestones within internal systems.
- Coordinate across internal teams (compliance, technical, operations) to ensure deliverables are completed on time.
- Monitor client progress and flag potential delays or issues to Customer Success Managers.
- Help improve internal workflows, documentation, and client experience processes as the company scales.
Key Skills:
- 1–3 years of experience in customer-facing, operations, or support roles (SaaS or startup experience preferred).
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Comfortable working with data, spreadsheets, and internal systems.
- Team-oriented mindset with a willingness to learn and take initiative.
- Interest in cybersecurity, compliance, or SaaS is a plus.
- Bachelor’s degree preferred.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
About Agency Cybersecurity: Agency Cybersecurity is fast growing ventured back startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We're backed by top tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London.
Location: London (local candidates only)
Compensation: £16 – £20 per hour
Company: US-based startup (cybersecurity & compliance)
Position Type: Independent Contractor (Full-Time Equivalent Commitment)
This role will begin as a contractor engagement. High-performing contractors may be considered for a full-time employment conversion in the future, subject to performance and business needs. Contractors are responsible for their own taxes, benefits, and statutory compliance in their jurisdiction.
About the Role
We’re looking for a detail-oriented and client-focused Customer Success Associate (CSA) to support our customer success team in delivering a high-quality client experience. In this role, you will work closely with cross-functional teams to help manage client accounts, support onboarding, and ensure smooth day-to-day operations. This is an excellent opportunity for someone early in their career who is interested in building experience in customer success, SaaS, and cybersecurity/compliance services.
What Success Looks Like
- Clients are onboarded smoothly and on time
- Internal coordination runs efficiently with minimal delays
- Client communication is clear, timely, and professional
- Data and tracking systems are accurate and up to date
- Issues are identified early and escalated appropriately