Customer Services Teamleader
Posted 4 days ago by CBS Butler
£22 Per hour
Undetermined
Onsite
Newcastle upon Tyne, UK
Summary: The Customer Services Team Leader role is a 6-month contract position with the potential for permanent employment, based on-site in Newcastle. The position requires a passionate leader to manage and coach a team of approximately 10 customer service colleagues, ensuring high performance and service excellence in a fast-paced contact center environment. The role involves handling escalated customer inquiries and supporting daily operations to meet service levels. Ideal candidates will have experience in team leadership and customer service, preferably within the financial services sector.
Key Responsibilities:
- Manage the daily performance of a team of c.10 Customer Service colleagues
- Coach and develop colleagues to improve performance and capability
- Handle complex and escalated customer enquiries
- Support service levels by taking customer calls when required
- Monitor adherence, attendance, and schedules
- Communicate business updates and drive continuous improvement
Key Skills:
- Team leading experience
- Customer Services
- Call centre experience
- Ideally within financial services
Salary (Rate): £22 hourly
City: Newcastle upon Tyne
Country: UK
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Customer Services Team leader
+6 month contract with the option to go permanent
+On site in Newcastle
+£16 - £22 ph
Skills:
+Team leading experience
+Customer Services
+Call centre experience
+Ideally within financial services
We are seeking a passionate and committed Team Supervisor to join our Customer Service Department. This role suits an ambitious leader who thrives in a fast-paced contact centre environment and is driven to deliver excellent customer service.
Reporting to the Customer Service Operations Manager, you will lead and coach a team of around 10 colleagues, driving performance, engagement, and service excellence. You will set clear objectives, manage performance, handle escalations, and support the day-to-day running of the Contact Centre to ensure service levels are consistently achieved.
Key ResponsibilitiesManage the daily performance of a team of c.10 Customer Service colleagues
Coach and develop colleagues to improve performance and capability
Handle complex and escalated customer enquiries
Support service levels by taking customer calls when required
Monitor adherence, attendance, and schedules
Communicate business updates and drive continuous improvement
Experience Required
Contact Centre experience
People management and coaching experience essential
Experience in a fast-paced environment
Financial Services or regulated environment experience desirable
If you'd like to discuss the Customer Services Team leader role in more detail, please send your updated CV to (see below) and I will get in touch.
