Unilabs is seeking a dedicated and enthusiastic Customer Services Representative to join our team, on a fixed-term, maternity-cover contract. As a Customer Services Representative, you will be the main point of contact for our customers, handling inquiries, providing information, and resolving any issues or concerns they may have. You will play a crucial role in maintaining our company's reputation for excellent customer service.Responsibilities:Answering customer inquiries via phone, email, and social media platformsProviding accurate and complete information to customers about our services, including pricing, availability, and turnaround timesAssisting customers with placing orders, scheduling appointments, and resolving any issues or complaintsEnsuring all customer interactions are handled in a timely and professional mannerMaintaining customer records and updating the customer database as neededEscalating complex or unresolved issues to the appropriate department for further assistanceWorking closely with other teams within the company to ensure customer satisfactionIdentifying opportunities to improve customer service processes and proceduresProviding feedback and suggestions to management to enhance the overall customer experienceRequirements:Prior experience in a customer service role, preferably in the healthcare or medical industryExcellent communication skills, both written and verbalStrong problem-solving skills and the ability to handle difficult or challenging customersAbility to work effectively in a fast-paced and dynamic environmentProficient computer skills and familiarity with customer service software and databasesAbility to multitask and prioritize tasks to meet customer needsPositive attitude and willingness to go the extra mile to ensure customer satisfactionAbility to work well in a team and collaborate with colleagues from different departmentsFlexibility to work occasional evenings or weekends, if neededRequirementsEssential Requirements:Prior customer service experience in the healthcare or medical industryExcellent communication and problem-solving skillsProficient computer skillsAbility to work in a fast-paced environmentTeam player with the ability to collaborate effectively with colleaguesDesirable:Knowledge of medical terminology and proceduresExperience with customer service software and databasesFlexibility to work evenings or weekends as neededBenefitsWhy Join Unilabs: At Unilabs, you'll have the opportunity to make a significant impact in the healthcare industry while working with a diverse and talented team. We offer competitive compensation, a fixed-term contract, comprehensive benefits, and a supportive work environment that fosters growth and development.











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