Customer Services Helpdesk Support, 12-month contract
Posted Today by Think Selection
£34,000 Per year
Fixed-Term
Hybrid
Greater London, England, United Kingdom
Summary: The Customer Service Helpdesk Support role is a 12-month fixed-term contract with a leading eCommerce solutions provider for publishing companies. The position involves responding to customer inquiries, managing support tickets, and onboarding clients to the company's products. The role requires strong organizational and communication skills, with a focus on delivering effective solutions in a collaborative team environment. This opportunity is based in central London with a hybrid working arrangement.
Key Responsibilities:
- Respond to customer inquiries and resolve queries.
- Prioritize support and maintenance tickets.
- Update platforms including Shopify and WordPress.
- Onboard clients on the company’s products and services.
- Assist customers in using the systems effectively.
Key Skills:
- Experience in customer support.
- Strong organizational and communication skills.
- Ability to manage multiple priorities in a fast-moving environment.
- Good working knowledge of Google Spreadsheets or Excel.
- Familiarity with WordPress, Shopify, or basic HTML is an advantage.
Salary (Rate): £34,000.00 yearly
City: Greater London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: fixed-term
Seniority Level: undetermined
Industry: Other
Think Selection is delighted to be recruiting a Customer Service Helpdesk Support on a 12-month fixed term contract for a leading provider of eCommerce solutions to publishing companies. This is a great opportunity to join a well-established company whose technology underpins the online platforms of publishing companies. You’ll be part of a collaborative team that works directly with publisher clients to resolve queries and deliver solutions. In this role you’ll respond to customer enquiries, prioritise support and maintenance tickets, and update platforms including Shopify and WordPress. You’ll also onboard clients on the company’s products and services, helping customers use the systems effectively. We’re looking for someone ready for an immediate start, with experience in customer support, with strong organisational and communication skills. You’ll be confident managing multiple priorities in a fast-moving environment, with good working knowledge of Google Spreadsheets or Excel. Familiarity with WordPress, Shopify or basic HTML would be an advantage. The role is based in central London on a hybrid pattern of three days in the office and two from home. This is a one-year contract for an immmediate start, with the potential to become permanent. If this opportunity looks of interest to you, please send your CV and your current or previous salary, or expectations, to Julia Brown at Think Selection for more details – julia@thinkselection.com Our client has indicated that interviews will commence soon, so please contact Julia as soon as possible. Thank you.